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Find an attendant care provider approved by icare

If you have a severe injury, use our search tool below to find suitable attendant care providers who work in your area...

Find an attendant care provider approved by icare

If you have a severe injury, use our search tool below to find suitable attendant care providers who work in your area...

Welcome to the Shine Arts Prize 2024

The Shine Arts Prize has returned and the theme for 2024 is "My favourite things"...

Strengthening Safety and Quality with icare’s Clinical Governance Committee

icare delivers Health Screening Excellence for Dust Diseases...

About the Dust Diseases Board

The Dust Diseases Board has been funding research since 1983 and more recently extending funding to organisations that provide support services to people affected by dust diseases and their families...

icare public access disclosure log

Public access disclosure agreement...

Professional Standards Framework

Setting the standard for workers compensation claims professionals...

Account details form for Estate payments

This form is for the executor of a deceased estate to nominate their preferred account for Dust Diseases Care to use to deposit monies owed to the estate...

Find a HBCF insurance broker distributor

A directory of all HBCF insurance broker distributors and their locations. HBCF insurance may only be purchased from approved broker distributors...

I'm interested in a lung health check

Let us know how you'd like us to contact you and we'll be in touch about booking your lung health check...

Access to information

A wide variety of information is available for the public to access. Details of how to access that information is listed on this page...

Access to Information - Section 81 Notice PID Act 2025

Section 81 Notice PID Act 2025...

Kirsten Armstrong

Kirsten Armstrong is a Non-Executive Director of icare, as well as the Chief Editor of Actuaries Digital, was previously a Partner at PwC and an Executive at The Fred Hollows Foundation...

Mark Morey

Mark is the Secretary of Unions NSW, the peak body for unions in NSW...

Virginia Malley

Virginia an experienced company director with broad experience in corporate governance, regulatory compliance, risk management and environmental markets...

Promontory Closure Memo Final

This Closure Memo is the final report required of Promontory as Independent Reviewer of the Insurance and Care NSW (icare) activities on the Improvement Program...

icare safeguards NSW workers with new Lung Health Mobile Clinic

icare has launched a new, state-of-the-art Lung Health Mobile Clinic, which has embarked on its inaugural road trip to deliver lung health checks to individuals across NSW...

News and Stories

Please check out our news and stories page for latest icare updates...

Types of Workers Compensation payments

Injured at work? Find out what compensation and payments you may be able to receive...

Understanding the Workers Compensation claims process

If you've been severely injured at work, you may meet the criteria for your treatment and care needs to be managed through icare’s Workers Care Program...

What happens if I can't pay my premium?

This week we take a closer look at what happens when employers can't pay their workers insurance premiums on time...

Improvement at icare

We are actively engaged in a program to improve icare's operations, performance, culture, risk and governance, to ensure better outcomes for our customers, our people and our schemes...

HBCF building contract review program

The program enables new builders to obtain hbcf cover and also experienced builders to take on new types of construction for the first time...

Assessment process

Learn how the assessment process works for Dust Diseases Care applications...

icare’s extensive reforms spark major improvements for NSW communities

Following a comprehensive 3-year program of reform and remediation, icare has formally addressed all 107 recommendations from an independent review...

Apply for Dust Diseases Care

Making an application with Dust Diseases Care is easy – you can apply how you want, when you want...

Working together - rights and responsibilities

This information outlines your rights and responsibilities as an awarded worker in Dust Diseases Care and our commitment to you...

Bank Details Form

This bank details form is to arrange for the payment of my compensation payments direct to my account...

Request a lung screening service

Information for employers on health monitoring responsibilities where workers are exposed to hazardous dust in the workplace...

Free lung screening in the Sydney CBD 

The icare Dust Diseases Care (DDC) Health Screening Clinic is our fixed-location lung health screening service in the Sydney CBD. We can be flexible to your needs through our Sydney CBD Clinic. Our...

Lung screening in the Sydney CBD for employers

The icare Dust Diseases Care Health Screening Clinic is our fixed-location lung health screening service in the Sydney CBD. We can be more flexible to your needs through our Sydney Clinic, contact us...

Choosing a service provider – CTP Care

Information for CTP Care clients on how to find a service provider, questions to ask them, and what to do if you're not happy with a service provider...

Feedback and complaints – CTP Care

We’re here to help and we value what you have to say about the quality of our CTP Care service...

CTP Care internal review process

Information about resolving treatment and care disputes for clients in CTP Care...

Application for internal review

Use this form if you are a CTP Care client, and you would like to request an internal review of a decision made by us...

Crisis support

Our communities can be devastated by crises such as bushfires, floods and COVID-19. When disasters strike, icare is available to support customers in need...

icare confirms refreshed panel of Treasury Managed Fund Workers Compensation Claim Service Providers

icare has appointed a new panel of Claims Service Providers for the Treasury Managed Fund, which provides insurance for over 379,000 injured workers and over 161,000 volunteers across NSW...

Guidelines and policies

The Lifetime Care and Support Scheme pays for treatment, rehabilitation and care for people who have been severely injured in a motor accident in NSW...

Workers Care Information Pack

People in Workers Care can access, print, and download these most commonly used information sheets and forms for successfully engaging with and understanding Workers Care...

Feedback and complaints: Dust Diseases Care

If you're unhappy about something or wish to make a complaint, talk to your Dust Diseases Care contact. They may be able to rectify your concerns immediately...

Safe and healthy workplaces

icare is committed to working with our customers to design work environments that reduce the risk of injury and promote wellbeing...

Your feedback information sheet - Workers Care Program

We're here to help and we value what you have to say about the quality of our Workers Care Program service...

Your feedback - Lifetime Care

We're here to help and we value what you have to say about the quality of our Lifetime Care service...

Feedback and complaints - Dust Diseases Care

We're here to help and we value what you have to say about the quality of our Dust Diseases Care service...

Using work design to prevent psychological injuries among healthcare and social assistance workers

Design for Care, a new injury prevention initiative for healthcare and social assistance workers, is being launched this October, Safe Work Month and Mental Health Month...

Organisations involved in a workers compensation claim dispute

The organisations that govern workers insurance and the dispute processes...

Welcome to the construction industry hub

An industry hub for the construction industry full of resources and tools to help you manage workers compensation insurance — anytime, anywhere...

Building Commission NSW and SIRA

The role of SIRA and Building Commission NSW in regulating the home building industry and hbcf...

Support and Advocacy Service - Service Providers Workers Care (SP29)

Service providers working with Workers Care injured workers can refer to this information to learn about support and advocacy services available for injured workers...

Support and Advocacy Services - Service Providers Lifetime Care (SP28)

Service providers working with Lifetime Care participants can refer to this information to learn about support and advocacy services available for participants...

Attendant care for people with a severe injury

If you have been severely injured in a motor accident or at work in NSW, we can pay for attendant care services...

Caring for people severely injured on the road

If you’ve been severely injured in a NSW motor accident, you may be eligible to become a Lifetime Care participant...

Dust Diseases Board Research Stream Grants Program Guidelines and Submission Protocols FY25 (V1.1)

Psychological wellbeing for people with a severe injury

icare offers psychological support if your injury is the result of your employment, or if you’ve been severely injured in a motor accident in NSW...

Dust Disease Board Research Stream Grants Program Frequently Asked Questions (FAQs)

Services we pay for

icare will pay for services that we accept as reasonably necessary and related to your approved claim with us...

icare appoints new Chief Executive Officer

Geniere Aplin, a highly experienced leader with over 25 years of experience in insurance, financial services and the public sector, will be the new CEO of icare, from Monday 31 March 2025...

Danette’s story: sewing as therapy

Clothes making, family and community – they have always been important to Danette. Now, almost a decade on from a traumatic brain injury, these are still the cornerstones of her life. Danette is a...

Requesting an advocate

If you have a complaint, dispute or issue to resolve with icare, you are welcome to find an advocate to help you resolve an issue with us on your behalf...

Dust Diseases Board DDB Research Stream Grants Program Application Form FY26

When invited, use this form to submit a full application for the Research Stream Grants Program...

Dust Diseases Board DDB Research Stream Grants Program Expression of Interest Form EOI FY26

Use this form to submit an Expression of Interest for the Research Stream Grants Program...

Dust Diseases Board Research Stream Grants Program Guidelines and Submission Protocols FY25

This document outlines the Research Stream Grants Program guidelines and submission protocols for FY26...

Dust Diseases Board Research Stream Grants Program Guidelines and Submission Protocols FY26

This document outlines the Research Stream Grants Program guidelines and submission protocols for FY26...

Research Translation Grants

Bridging the gap between research findings and their practical application and translation into policy and practice...

Dust Diseases Prevention Grants

Identifying risk factors and developing strategies to prevent the onset of work-related dust diseases...

Discovery & Innovation Grants

Supporting innovative and exploratory research that pushes the boundaries of our understanding and treatment of dust diseases...

Training and workshops

icare offer online learning and face to face workshops for service providers working with people with severe injuries. All eLearning and workshop registrations are managed through our learning...

Lifetime Care - Review of a dispute assessor's decision on treatment and care needs

Information about reviews of a dispute assessor's decision on treatment and care needs for participants in the Lifetime Care and Support Scheme...

Lifetime Care - Resolving disputes about eligibility

Information about resolving disputes about eligibility for participants in the Lifetime Care and Support Scheme...

Resolving disputes about a motor accident injury

Role of Workers Care contact and case manager

Find out more about the role of your coordinator and case manager. What are their responsibilities and who should you contact?...

Lifetime Care - Review of an assessment panel's decision about eligibility

Information about reviews of an assessment panel's decision for participants in the Lifetime Care and Support Scheme...

Lifetime Care - Applying for Lifetime Participation

Information about lifetime participation for participants in the Lifetime Care and Support Scheme...

Support and advocacy service for Lifetime Care

Support and advocacy service for Lifetime Care participants...

Support and Advocacy Service for Workers Care

Support and advocacy service for injured workers...

Returning to school or study after a motor accident injury

Information for icare lifetime care participants and families about how we can help get them back to school or study...

Working with a case manager

Through our care schemes, some participants are partnered with a case manager to help coordinate their treatment, rehabilitation and care needs...

Medical treatment and rehabilitation for severe injuries

We pay for medical and related treatment, hospital treatment and rehabilitation services for people who are injured or unwell due to a work-related incident or motor accident in NSW...

Types of workers insurance disputes

If you think your insurer has got something wrong, you have the right to ask for a review of a decision made about your application, claims, work capacity and injury management in workers insurance...

My Plan – Request for funding Workers Care (MPF004)

Case managers working with Workers Care use this form to submit a request for funding related to a My Plan. Please detail the support (codes provided), the provider, fees, and requested hours or...

MPF003_My Plan Request for funding Lifetime Care_v0325a

Case managers working with Lifetime Care use this form to submit a request for funding related to a My Plan. Please detail the support (codes provided), the provider, fees, and requested hours or...

Mark Goodsell

Appointment Term - 11 March 2025 – 10 March 2026 Chair of the People and Remuneration Committee Member of the Board Audit Committee Member of the Board Risk Committee Mark Goodsell is the...

Bridging the gap: New resources for dust disease awareness

Thanks to a grant from the NSW Dust Diseases Board, Lung Foundation Australia has developed tailored occupational lung disease resources for NSW’s CALD communities, addressing critical gaps in...

HBCF to take over management of home building compensation claims

We are excited to announce that the Home Building Compensation Fund (HBCF) will begin to take over the management of homeowner claims from Gallagher Bassett, from 1 February 2025...

Shine Magazine summer 2024 edition is out now

Stories in this issue cover the importance of family and community, living life on your own terms, and giving things a go. It also features a showcase on the Shine Arts Prize 2024...

New phone number for HBCF from 30 January 2025

HBCF is pleased to announce a new phone number as part of our upgraded telephony system to deliver enhanced service and support to our customers...

Calculating Pre-injury Average Weekly Earnings (PIAWE)

Applies to workers injured on or after 21 October 2019...

Disputes and complaints

The period after a work-related injury or illness can be complex and challenging for both employers and workers. The uncertainty that can sometimes follow may lead to complaints and disputes...

How to lodge a dispute about a decision on your workers compensation claim

Find out how to lodge a dispute about your workers compensation claim...

Feedback and complaints: Workers Insurance claims

General queries, feedback and complaints about a claim should first be raised with your Workers Compensation Claims Service Provider...

Claims Service Provider Quarterly Performance Data User Guide

icare announces research grants to improve health outcomes for workers

The Dust Diseases Board is calling for applications from researchers and institutions for funding to support people with a dust disease and their families...

Stuart Farquharson

Stuart is an experienced leader and Chief Financial Officer (CFO) and has a demonstrated track record in building successful teams, managing transformation and driving positive commercial outcomes for...

Britt Coombe

Britt joined icare in 2017 and has extensive general lines and lifetime care experience...

Amanda Revis

Amanda is a global executive with over 35 years of commercial experience across Financial Services, Consulting, Television and Manufacturing, including extensive experience as a key member of...

Geniere Aplin

Geniere is a highly experienced senior executive with a wealth of experience leading large teams in complex ecosystems. She has a proven track record in leading businesses through challenging cycles...

Mobile Clinic (Lung Bus) bookings for workers

The Mobile Clinic (Lung Bus) is our most popular service and appointments fill up quickly. It is a public site service for people in regional New South Wales. On board the Mobile Clinic is an x-ray...

Mobile Clinic (Lung Bus) bookings for employers

Our Mobile Clinic (Lung Bus) is our most popular service and appointments fill up quickly. It offers a local or on-site service that minimises disruption to the working day for people and businesses...

Researcher development stream awards program

Our researcher development stream awards program aims to build skills, foster innovation, promote collaboration, and advance dust disease management...

Support Organisation Stream Grants Program

The Dust Diseases Board funds groups or organisations that support people with a dust disease and their families...

Notify us of a workplace injury or illness

To make sure you're covered there are certain steps you should take immediately following an injury...

Dispute pathways for employers

If your Claims Service Provider (CSP) makes a decision on a claim that you do not agree with, there are options available for you to request a review of the decision...

Complaints

The claims journey can be both complex and challenging for employers. Discussing concerns as they develop can stop issues from escalating...

What is the Lifetime Care and Support Scheme?

Information for applicants to the Lifetime Care and Support Scheme...

About Claims Service Providers and employer choice

Information on the way workers compensation claims are managed in NSW by our panel of Claims Service Providers...

Our Group Executive Team

Meet Insurance and Care NSW's Group Executive Team...

Shine Arts Prize 2024 online exhibition

The Shine Arts Prize showcases the artistic talent of participants in Lifetime Care and workers from the Workers Care Program and recognises the role of art in maintaining wellbeing. All entrants have...

Returning to work following a severe injury

Information for participants of icare lifetime care and icare workers care program wanting to return to work after a severe injury...

Complaints and feedback: Lifetime Care participants and Workers Care workers

We’re here to help and value what you have to say. If we’ve exceeded your expectations, or we haven’t met them, we want to hear from you straight away...

Brain injury services

Information on the resources and support groups available to icare lifetime care participants and workers in the icare workers care program who have a brain injury...

Shine Arts Prize 2024 Catalogue

This catalogue includes artworks entered by Lifetime Care participants and workers in the Workers Care Program in the 2024 Shine Arts Prize competition...

icare's Risk Education eXpress supports workplace safety in the public sector

Every year, more than half a million Australians are confronted with the challenges posed by work-related injuries and illnesses, resulting in an enormous cost of $61.8 billion, according to figures...

Who is eligible to make a workers insurance claim

If you've been injured at work, you may be eligible to make a claim to receive treatment, help with returning to work and workers compensation...

HBCF premium calculator

Premium estimator tool for builders and homeowners...

Home Building Compensation Fund

hbcf is the only provider of insurance under the Home Building Compensation Fund for residential building projects in NSW...

Weekly payments for Workers Insurance

Find out how weekly payments for workers compensation can be paid, and how long you can claim them...

HBCF Builder Self-Service Portal

Login to see all your eligibility details and policy purchases in the HBCF database and apply for certificates of insurance online...

Workers Insurance - Dispute assessors

Dispute assessors - Workers Insurance...

How to dispute a decision about your treatment and care needs

Information for icare lifetime care participants on how to resolve an issue if you are unhappy with a decision made about your treatment and care needs...

Request a Certificate of Currency

A certificate of currency outlines what's covered by your workers insurance policy...

Lifetime Care - Resolving disputes about treatment and care needs

Information about resolving disputes about treatment and care needs for participants in the Lifetime Care and Support Scheme...

Whole person impairment

If you have sustained a workplace injury or illness that is permanent in nature, then you may be entitled to receive a lump sum payment...

Premium calculation for small employers

You are considered a small employer if your average performance premium is $30,000 or less. This means your premium will not be impacted by your claims costs...

Premium calculation for experience-rated employers

You're considered an experience-rated employer if your average performance premium is over $30,000. This means your premium will be impacted by your claims performance...

Dust Diseases Care successfully completes historical payments remediation program

icare has successfully completed its remediation program to correct historical payment practices...

Claims Information for Homeowners

The information in this booklet applies only to claims made under insurance policies issued from 1 July 2010 onwards...

PIAWE Reassessment Frequently Asked Questions

Have a question about the weekly workers compensation payments reassessment? It may be answered in these FAQs...

HBCF Authority to Act Form

Use this form if you (the homeowner) want to authorise a third-party or legal representative to manage a claim on your behalf...

icare announces successful tenderers for workplace rehabilitation, medico-legal and investigation services

Insurance and Care NSW (icare) has today announced the successful tenderers for workplace rehabilitation, medico-legal and investigation services for the NSW Nominal Insurer Workers Compensation...

Renew your Workers Insurance policy

Whether you are a small or an experience-rated employer, your policy will renew automatically...

Cancel your workers insurance policy

Find out how to cancel your policy with icare workers insurance...

Benefits for dependants

We provide compensation benefits to families who were dependant on someone who passed away due to a dust disease contracted in a NSW workplace...

Benefits for workers

If you stopped work due to a dust disease contracted in a NSW workplace, we may be able to provide you with compensation...

icare panel providers for workers compensation

The following outlines the panels available across Workers Compensation...

icare selects new legal service provider panel for workers compensation

icare has announced providers for its legal services panel for workers compensation claims...

Manage your policy online

icare has a host of self-service tools for Workers Insurance policy holders...

Making a claim

Incomplete or defective work to your home by a building contractor can be stressful. Under the hbcf insurance, you may be able to get compensation...

Lodge a complaint or dispute

If you’re dissatisfied with a decision or the service received from icare HBCF or its scheme agents, you can make a complaint through applicable internal dispute resolution (review) processes...

Planning with an injured person

Lifetime Care and Workers Care use a person-centred, strengths-based planning approach called My Plan – designed to assist someone with planning for the things that are important to them...

Who needs a policy

Employers in NSW are obligated to maintain a workers compensation insurance policy to protect both themselves and their employees...

Policy Terms and Conditions

This document details icare's and the employer's obligations for workers compensation insurance policies...

About Insurance for NSW

Insurance for NSW is the largest public-sector insurer in Australia...

Take out a workers compensation insurance policy

If you’re an employer in NSW, you take out workers compensation insurance to protect your people and your business against injury or illness in the workplace. Get a quote today...

Update your claim

Update your workers insurance claim by providing supporting documents for your claim...

Update your claim or claim a reimbursement

Update your workers insurance claim by providing supporting documents for your claim...

Our Corporate Governance

Meet the Board of Directors for Insurance and Care NSW (icare)...

Future enhancements to the premium model

This week we look closely at future enhancements to the current premium model and what this means for an employer's premium...

What is grouping and how does it work?

Continuing our deep dive into some of the more complex aspects of pricing, this week we examine on employer grouping and what this means for an employer’s premium...

Discharge Service Notification form for workers care - Adults

Discharge services notification (DSN) for 16 weeks - Workers Care Program...

Injury Management Program

Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work...

Treasury Managed Fund

Administered by icare self insurance, the TMF provides protection for asset & liability exposures for most government agencies...

Calculating the cost of your workers insurance premium

Calculating your premium - small, medium and large businesses...

About us

We're changing the way people think about insurance & care. We deliver insurance and care services to the business, people and communities of NSW...

Dan Hunter

As the Chief Executive Officer of Business NSW, the state’s leading voice of business, Dan is committed to providing member businesses with the information, advice, products and services they need to...

Employer Lookup tool

Employer Lookup gives you instant confirmation of a Workers Compensation policy...

Premium Forms Definitions

This document explains common terms used in Workers Compensation policy forms...

icare Workers Compensation Claims Service Provider Quarterly Performance Data

We're committed to creating a fairer workers insurance scheme for employers and injured workers in NSW...

Declaring wages

Guidelines on what to declare to help calculate your premiums, including annual wages...

Classifying workers or contractors for Workers Compensation purposes

Who needs to be covered by your Workers Compensation policy? Understanding who needs to be covered by Workers Compensation policy...

Are you paying the right premium? Declaring your wages can help

Did you know that missing one key step after renewing your workers insurance policy could mean you're paying more premium than you need to?...

Notify us of an injury or make a claim

Reporting a workplace illness or injury - steps for employers when lodging a workers compensation claim for employees...

Update your Workers Compensation policy

Update address, wages, contact details, business name...

Workers Compensation payments for your employees

Information for employers on their role in payments for their injured workers...

Understanding the online claims process

Since 1 January 2018, employers and injured workers have had the option to report an incident or injury via our online injury notification form...

Understanding your Workers Compensation cover

What your workers insurance covers you for and what you need to do as an employer...

TMFT Open Claims Transfers FAQs

Research funding awarded in FY23-24 or earlier

Browse the history of grants awarded by the Dust Diseases Board to 30 June 2024 under the 2020 – 2024 Strategy...

Contact us

Contact icare. Start by selecting the part of the business you want to contact...

You Asked

A regular column where we’ll provide answers to your burning questions about all things policy and premium...

Working with a treating doctor

Treating doctors play a critical role in helping injured workers recover. They are often the entry point to the healthcare system...

Industry hub

Tools and resources specific to your industry because every industry is different and so are your workers insurance needs...

Announcing Updated Claims Management Options for Employers

Mobile Engagement Team employer event: recorded April 2025...

Research funding

Our research stream grants program aims to drive innovation, translate research into policy and practice, and identify and mitigate risks to improve health outcomes for workers with dust diseases...

Pay your premium

Find out when and how to pay your Workers Compensation premium...

Key dates

Key dates for Dust Diseases Board current and upcoming funding opportunities and links to apply...

Injury claims for NSW government employees

Our providers manage property, general liability, motor, travel, financial loss and workers compensation claims for Government agencies and workers...

Expanding access to assistive technology in rural NSW: AT-wRAP launches

A new project is bringing assistive technology to people living with brain injury in rural NSW, helping improve access, independence, and local support...

Case conferences

Case conferences are designed to bring a worker’s support team together to agree on the best pathway forward...

Copyright

Unless otherwise stated, copyright of all material on this website is vested in the State of New South Wales through Insurance and Care NSW...

Working with us

Find out how you can work with us to provide services, such as wheelchairs, lawn mowing and providing equipment to injured people in NSW...

How to invoice Dust Diseases Care

We make payments directly to service providers for approved treatment, rehabilitation and care services for dust diseases...

Payments for bereaved families

Following the death of a worker, dependents may be eligible to receive financial support and funeral expenses as part of workers compensation...

Complaints

The claims journey can be both complex and challenging. Discussing concerns as they develop can stop issues from escalating...

Workers insurance claims

We work with injured workers and their employers to ensure that every injured worker receives the right treatment and support at the right time...

Workers Insurance claims portal features and benefits

What's new in the latest update to the workers insurance claims management portal?...

Workers insurance claims portal FAQs

Here you'll find a selection of FAQs about the workers insurance claims portal...

Working together: understand your rights and responsibilities

It's important you understand your rights and responsibilities as a client of CTP Care and CTP Care's commitment to you...

Frequently asked questions

Common questions injured workers have about mental health claims...

Dust Diseases Board grants

The Dust Diseases Board provides funding for research and support services for people affected by dust diseases through grants, PhD scholarships and fellowships...

Social Supports Policy

This policy provides information about when Lifetime Care can fund social support (practical assistance to address or alleviate social stressors)...

Winner of the Shine Arts Prize 2024

Zac is the winner of the Shine Arts Prize 2024 with his submission in the visual arts category titled “Everything is possible”, a portrait of philanthropist and spinal research advocate Perry Cross AM...

Premium updates for 2024-25

We've made some updates to our premium model to provide employers with greater stability and make things simpler...

Wages Definition Manual 2024-2025

The purpose of this manual is to provide a guide to employers, accountants, auditors and other interested parties, on remuneration taken into account for the purposes of assessing an employer's...

WIC System and Premium Rates

These documents explain how your Workers Compensation Industry Classification (WIC) is determined, and outline the relevant WIC rate for each industry...

Claims performance adjustment (CPA) rates

CPA rates are used to adjust an experience-rated employer’s premium, based on their claims performance compared to overall claims performance of the Workers Compensation Insurance Scheme...

How to lower your Workers Compensation premium

Lowering your Workers Compensation premium as an experience-rated employer...

How to request services on behalf of a CTP Care client

Information about the services CTP Care pays for, how to request services and the reasonable and necessary criteria...

Connecting you to your cover

We’ll connect you with information and updates to help you get the best out of your workers compensation insurance policy...

Loss Prevention and Recovery Products

Cover for large employers with a focus on preventing injury and helping their injured employees recover...

Risk Education eXpress

Risk Education eXpress (REX) offers NSW Government agencies a suite of programs and resources to build capabilities that protect the people, assets, and services of NSW...