Why use the claims portal
Access anytime, anywhere
Whether you’re at work, at home, or on the go, the claims portal is available 24/7 from any device.
Everything in one place
Easily submit claims, check claim status, update details, and access important updates – all from a single, secure location.
Fast and efficient
Save time on the phone or going through emails. Complete simple tasks in a few clicks and access helpful resources so you can focus on your health and recovery.
Tailored to you
Whether you’re an injured person, employer, government agency, or authorised broker, the claims portal gives you relevant tools and information specific to your needs.
Simple and easy to use
Our clean, user-friendly interface makes it easy to find what you need and get things done quickly.
Convenience
Update your contact details, upload or download documents, and manage communications at your convenience – without needing to call.
Safe and secure
Your information is protected. To access the portal, users must authenticate their identity through a username-password combination.
Features for people with an injury
If you are injured at work, you can view and manage your workers compensation claim online through icare's claims portal.
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Notify icare of an injury at work
- Tell us about the injury through our secure online lodgement form
- Upload supporting documents, such as your certificate of capacity.
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Track your claims progress
- View up- to-date information, including liability status
- Access correspondence, outcomes of key decisions and uploaded documents
- Submit claim enquiries or requests for information.
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Manage your profile
- Maintain contact details and preferences
- Change your password
- Update your bank account details.
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View payments and request reimbursements
- Request reimbursements for medical or travel expenses by uploading copies of receipts
- View wage payments history and PAYG summaries.
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Track your health and recovery journey
- View and download your Return-To-Work plan*
- View your Injury Management Plan**
*Your Return-to-Work plan includes information such as recovery goals, suitable work duties and your supervisor’s details. It’s usually developed by your employer or a rehabilitation provider in consultation with you and your nominated treating medical doctor.
**Your Injury Management Plan helps you to plan and coordinate your treatment rehabilitation and re-training where required. It also helps you identify approved treatments and services, track goals and achievements.
Features for employers or authorised brokers
If you're an employer or authorised broker, the claims portal enables you to lodge, view and manage tasks related to a claim for an injured person.
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Notify icare of an injury
- Tell us about a workplace injury through our secure online lodgement form
- Upload supporting documents, such as wage information and a certificate of capacity.
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Track claims progress
- View up-to-date information, including liability status
- Access correspondence, outcomes of key decisions, and uploaded documents
- Submit claim enquiries or requests for information.
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Manage your profile and team details
- Maintain contact details and preferences
- Edit roles, modify access rights or add users (employer admin only).
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View payments and request reimbursements
- Notify icare of changes to average weekly earnings
- Request a wage payment, medical or other reimbursement
- View wage payments and reimbursements made to you.
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Track health and recovery journeys
- View treatment approvals
- View and upload Return-To-Work plans for your employees
- View Injury Management Plans for your employees.
Features for government agencies
If you're an authorised representative of a government agency, the claims dashboard within the Insurance for NSW portal enables you to lodge, view and manage tasks related to a claim for an injured person across multiple agencies.
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Notify icare of an injury
- Tell us about a workplace injury through our secure online lodgement form
- Submit claims based on agency and reference level cost centres
- Upload supporting documents, such as wage information and a certificate of capacity.
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Track claims progress
- View up-to-date information, including liability status
- Access correspondence, outcomes of key decisions, and uploaded documents
- Submit a general request for information or make enquiries.
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View payments and request reimbursements
- View wage payments and reimbursements made to you
- Notify icare of changes to average weekly earnings
- Request a wage payment, medical or other reimbursement.
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Track health and recovery journeys
- View treatment approvals
- View and upload Return-To-Work plans for your employees
- View Injury Management Plans for your employees.
