Injury claims for NSW government employees
The way you make an injury claim for a NSW government employee is different to a non-government agency.
How we manage our claims
We partner with claim service providers (CSPs) to manage Treasury Managed Fund (TMF) claims for NSW government agencies and their workers.
icare works with agencies and CSPs to continually review current and future needs to ensure support for risk management, injury prevention and claims handling processes.
If you’re a NSW government employee and need to make a claim for an injury, you should contact your employing agency directly who will report on your behalf.
If you’re a NSW government agency and need to make an injury claim on behalf of an employee, reach out to your relevant claims management service provider by using the contact details below. You will be advised from your current CSP if the change of claims providers impacts you.
icare updates claims services panel
icare continuously reviews the efficiency and effectiveness of its schemes to help injured people return to work as soon as possible and support positive outcomes for employers.
icare has proactively made changes to its claim service providers on its panel, following consideration of the needs of the scheme over the long-term, including delivering on icare’s legislative objectives of improved operational efficiency and delivering quality outcomes for employers and injured workers.
As a result of this decision, QBE no longer forms part of icare’s panel of TMF claims service providers.
All TMF claims from QBE have been transitioned to the new TMF panel of providers - EML, Allianz and icare Specialist Claims. QBE will continue to manage Nominal Insurance claims.
Click the link to view more helpful FAQs for TMFT Open Claims Transfers.
Claims management service providers
Below are our current contracted providers for managing property, general liability, motor, travel, financial losses, and workers compensation claims:
Treasury Managed Fund portfolios and providers
| Workers Compensation | General Lines |
|---|---|
| Allianz Australia Insurance Ltd | Gallagher Bassett Services Pty Ltd Health Liability (medical malpractice) Visiting Medical Officer (VMOs) General (property, motor vehicle, legal liability–includes but not limited to common law liability, public liability, product liability, professional indemnity, directors/officer liability, contractual liability–travel and events) |
| Employers Mutual Limited | |
| icare Specialist Claims |
