You Asked

You'll need a customer reference code to submit your wages through our self-service portal.

Your customer reference code is located under your policy number on your renewal letter. If you can't find it, please reach out to us via our webchat function or 13 44 22 for assistance.

Yes, your policy has been renewed and you are covered for workers compensation insurance. The renewal invitation pack you have received from icare, containing your certificate of currency, invoice and premium calculation, is confirmation of your renewal. You don't need to do anything further to confirm your cover.

If we need to contact you about payment of your premium one of our service providers may reach out to you on our behalf. 

Our service providers are Woods & Day Pty Ltd, Turks Legal, Hall and Wilcox and Craddock, Murray Neumann Lawyers Pty Ltd.

No, the Medical Support Panel review of claims and recommendations don't impact your premium.

The minimum premium you can pay for workers compensation insurance in NSW is $225. Once your premium reaches this amount no further discounts can be applied. 

Note: If you haven't reached the minimum and you're eligible for a discount, we must receive your premium payment on or before the due date to obtain the discount.

If you're a small employer you will now receive your renewal pack towards the middle of the month. If you pay your premium in full up front, your payment due date will not be impacted. It will still be 30 days from the date your renewal was issued.

Adaptive Maximum Premium component will not apply to policies commencing or renewing from 30 June 2023, due to the introduction of a new expanded Claims Performance Adjustment table.

icare introduced an Adaptive Maximum Premium (AMP) in 2018 as part of the formula used in calculating premiums. It was applied to premiums of employers with consistently high risk.

It was only applied once you had more than one year of paying the maximum premium. 

This means, if you are an average risk employer, the AMP was less likely to be applied until you had a number of years of high claims costs.