1. Authority by next of kin to release medical records

    Forms PDF [48 KB]

    Dust Diseases Care requires access to all the deceased worker’s medical records to determine your application. Please complete this authority form to allow Dust Diseases Care to access those records...

  2. Application for compensation form

    Forms PDF [0.2 MB]

    This application is for people who have been medically examined and diagnosed with, or suspected to have, a compensable dust disease as a result of exposure to a hazardous dust while employed in NSW...

  3. Authority by next of kin to release employment records

    Forms PDF [42 KB]

    Dust Diseases Care requires access to any and/or all of the deceased worker's apprenticeship and/or employment records to determine your application. Please complete this authority form to allow Dust...

  4. Applying for workers compensation benefits

    Information PDF [0.2 MB]

  5. Permanent impairment claim form

    Forms PDF [0.1 MB]

    This form should be submitted to make a claim for workers compensation for permanent impairment...

  6. Injured person lodgement form

    Forms PDF [0.2 MB]

    Injured people can use this form to notify us of a workplace injury or incident by email or post...

  7. Deceased participant benefit application for schools and departments

    Forms PDF [82 KB]

    Use this form to apply for death benefits for a deceased person participating in a school sporting activity or authorised activity of NSW sport and recreation...

  8. Injury benefit application for schools and departments

    Forms PDF [79 KB]

    Use this form to apply for injury benefits by a school child or participant in an activity of NSW Sport and Recreation...

  9. Deceased participant benefit application for sports oganisations

    Forms PDF [79 KB]

    Use this form to apply for death benefits for a deceased participant...

  10. Initial injury advice for sports organisations

    Forms PDF [75 KB]

    Use this form for cases where an injury is serious and could result in a claim on the scheme...

  11. Injured participant benefit application for sports organisations

    Forms PDF [82 KB]

    Use this form to apply for injury benefits be a registered participant...

  12. Manual for the Paediatric Care and Needs Scale Version 2 (PCANS-2)

    Guidelines PDF [1.7 MB]

    Manual for the Paediatric Care and Needs Scale Version 2 (PCANS-2)...

  13. Notice of serious injury or deceased participant for schools and departments

    Forms PDF [79 KB]

    Use this form to notify NSW Sporting injuries of a serious injury or death. To be completed by an official representative of the prescribed organisation...

  14. Regional driving fact sheet

    Information PDF [0.2 MB]

    This fact sheet is designed with tips and key information to help keep you safe while driving on regional roads...

  15. Benefits for dependants

    Information PDF [0.4 MB]

    Understanding compensation for financial dependants...

  16. Sporting injuries benefits and payments guide

    Policies PDF [0.2 MB]

    Use this form for tables and information that outlines the benefits and cover the Schemes provide...

  17. Understanding compensation benefits for dependents

    Tools PDF [0.3 MB]

    icare provides compensation payments to eligible families of deceased workers who had a work related dust disease in NSW...

  18. Funeral benefit claim form

    Forms PDF [78 KB]

  19. Applying for workers compensation benefits

    Information PDF [0.2 MB]

    Information on applying for workers compensation for Dust Diseases Care...

  20. Speed fact sheet

    Information PDF [0.2 MB]

    Speeding is the biggest contributor to road trauma on NSW roads. This guide provides key facts around speed risk on the roads, as well as tips on how to stay safe...

  21. New CEO confirms leadership changes at icare

    News PDF [90 KB]

    New icare CEO Richard Harding today announced leadership changes to refocus the organisation on core priorities...

  22. Medical Support Panel a success

    News PDF [0.5 MB]

    icare's 12 week Medical Support Panel pilot has been extended for four weeks to reach more injured workers. icare Chief Medical Offices, Dr. Chris Colquhon shares his insights on the results...

  23. icare partners with LCSA to connect disadvantaged communities

    Article PDF [101 KB]

    icare partners with LCSA to collaborate with diverse communities, address social issues and build resilience...

  24. Lung screen brings peace of mind to orange employers

    News PDF [54 KB]

    The Lung Screen will be visiting North Orange to hold a community information session for locals, making this the Lung Screen's 19th visit to the region. Find out more about the lung screening...

  25. Paralympian shares story of workplace injury with Kerfoot

    News PDF [78 KB]

    Paralympic rowing champion Ben Houlison made a big impact at commercial electrical services company Kerfoot in Seven Hills recently, when he shared his story of workplace injury...

  26. Vivek Bhatia named anziif 2017 insurance leader of the year

    News PDF [0.3 MB]

    ANZIIF named Vivek Bhatia, icare CEO, as the Insurance Leader of the Year at their 14th Annual Australian Insurance Industry Awards...

  27. icare Foundation invests in new e-mental health strategy for small businesses

    News PDF [0.3 MB]

  28. Leadership change at icare

    News PDF [0.2 MB]

    Michael Carapiet announces John Nagle, Group Executive - Workers Insurance, has been appointed interim managing director & CEO of icare following Vivek Bhatia's resignation...

  29. NSW pays high price for medical imaging of workers injuries

    News PDF [0.3 MB]

    See the results of icare's recent study comparing the cost of the medical imaging service is purchases for injured workers in NSW either the cost of the services in other Australian workers...

  30. 2017 CASE Award finalists announced

    News PDF [0.4 MB]

  31. Applications open for icare's 2017 CASE Awards

    Article PDF [0.2 MB]

    John Nagle announces applications are open for icare's 2017 Care & Service Excellence (CASE) Awards. Find out how you can apply...

  32. Presentation for Australian Rehabilitation Providers Association ARPA

    Information PDF [0.5 MB]

    Terence Hoe's presentation to the Australian Rehabilitation Providers Association...

  33. Creating trust in compensation infographic

    Information PDF [0.4 MB]

    We break down injury claims in Parramatta to average age, time taken off work to recover and the types of injury. Find out more at UFirst's Deep Dive event in Parramatta...

  34. Creating trust in workers compensation

    News PDF [0.2 MB]

    Ufirst are holding a Deep Dive event in Parramatta to increase people's capacity to return to work after injury. Find out why Parramatta was chosen as the location...

  35. icare and Swisse Wellness join forces

    PDF [89 KB]

  36. HBCF appoints new claims manager Gallagher Bassett

    News PDF [0.1 MB]

    icare HBCF announces that icare has appointed Gallagher Bassett as the new HBCF claims manager...

  37. Winners of icare's 2017 tmf awards announced

    News PDF [0.2 MB]

    icare executive Tim Plant announces the winner of the 2017 icare TMF Awards for Excellence in Risk Management...

  38. icare appoints gallagher bassett

    News PDF [0.3 MB]

    Tim Plant announces the appointment of Gallagher Bassett as icare's new claims management partner for processing Self Insurance general lines claims...

  39. icare releases new guidance for living with a spinal cord injury

    Guidelines PDF [0.2 MB]

    icare's guidance tool will assist the injured person, their carers and the health professionals involved in making decisions about their support needs...

  40. Safety equals greater efficiency for Komatsu

    News PDF [63 KB]

    Safety equals greater efficiency for Komatsu...

  41. Qube puts wellbeing of its people first

    News PDF [0.1 MB]

    Through its focus on the safety, health and wellbeing of its 7,000 employees; logistics service provider Qube Group has reduced injuries by more than 40 per cent...

  42. Sleep well work better infographic

    Information PDF [0.7 MB]

    Download this infographic and encourage healthy work and sleep habits...

  43. Shine Winter 2021

    Stories PDF [3 MB]

    Sharing stories, ideas and news across Lifetime Care and Workers Care...

  44. Promontory's Final Closure Report on icare Improvement Program

    News PDF [0.8 MB]

    Promontory's final report Addressing the McDougall and GAC Recommendations...

  45. Promontory – First Quarterly Update on icare's Improvement Program

    Reports PDF [0.9 MB]

    The First Quarterly Update on icare's progress in addressing the McDougall and GAC Recommendations prepared by independent assurer, Promontory Australia...

  46. Nominal Insurer Claims Management Service Request for Proposal (RFP) FAQs

    Information PDF [44 KB]

    Frequently asked questions about the tender for claims and injury management services...

  47. Promontory Tenth Quarterly Update on icare Improvement Program

    News PDF [1 MB]

    This update sets out Promontory Australia’s observations on icare’s progress in addressing the McDougall and GAC Recommendations during the period from 1 February 2024 to 30 April 2024...

  48. Promontory – Third Quarterly Update on icare's Improvement Program

    News PDF [1.1 MB]

    This update sets out Promontory Australia’s observations on icare’s progress in addressing the McDougall and GAC Recommendations during the period from 1 May 2022 to 31 July 2022...

  49. Deloitte Access Economics - Evaluation of the MSD Wearable Study

    Reports PDF [1 MB]

    Deloitte Access Economics was engaged by icare to design the implementation and evaluate the MSD Wearable Study...

  50. Changes to claims management - General FAQs

    Information PDF [0.3 MB]

    General frequently asked questions (FAQs) about the changes to claims management...

  51. Changes to claims management - Employer FAQs

    Information PDF [0.3 MB]

    Frequently asked questions for employers about the changes to claims management...

  52. icare announces new claims service providers for workers compensation scheme

    News PDF [0.3 MB]

  53. Promontory - Second Quarterly Update on icare's Improvement Program

    Reports PDF [1 MB]

    The Second Quarterly Update on icare's progress in addressing the McDougall and GAC Recommendations prepared by independent assurer, Promontory Australia...

  54. Competitive Grants Application Form

    Forms PDF [1.4 MB]

    DDC - Research Grant Application Form...

  55. Competitive Grants Application Guidelines 2018

    Guidelines PDF [92 KB]

    Research Grants Application Guidelines 2018...

  56. Starting an attendant care program with Lifetime Care

    Information PDF [0.2 MB]

    Attendant care services help support you in your home and community. Lifetime Care pays for ‘reasonable and necessary’ attendant care services to help you with tasks you need support to do as a...

  57. Starting an Attendant Care Program with Workers Care

    Information PDF [0.1 MB]

    Attendant care services help support you in your home and community. The icare Workers Care program will pay for reasonably necessary attendant care services to help you with tasks you need support to...

  58. Education and study support services

    Information PDF [0.2 MB]

  59. DDC Asbestos Diseases Research Institute peer-to-peer support fact sheet

    Information PDF [76 KB]

    The Asbestos Disease Research Institute supports people who are currently living with mesothelioma and their families...

  60. DDC Asbestos Diseases Foundation of Australia peer-to-peer support fact sheet

    Information PDF [76 KB]

    Asbestos Diseases Foundation is a not-for-profit, community-based organisation providing support to people with an asbestos-related disease...

  61. Support services fact sheet

    Information PDF [0.2 MB]

    Support organisations offer a safe and understanding community of people who understand what it means to be diagnosed and living with, or caring for someone with a dust disease...

  62. wecare - family support fact sheet

    Information PDF [0.3 MB]

    wecare provides mentoring and support for families of people who are seriously injured in a workplace or motor vehicle accident or after the diagnosis of a work-related dust disease...

  63. Dust Diseases Care grief and loss support fact sheet

    Guidelines PDF [0.2 MB]

  64. Claims for Payment of Heath Care

    Guidelines PDF [0.3 MB]

  65. Claims for Payment of Heath Care

    Information PDF [0.3 MB]

    Claiming payments for health care with dust diseases care...

  66. Domestic Assistance Claim Form

    Forms PDF [46 KB]

    Complete this form if you are making a claim for reimbursement of pre-approved domestic assistance expenses that you have paid...

  67. Grief support following a workplace death

    Guidelines PDF [1.1 MB]

    Download the icare Grief support pack to find out more information about counselling and other support services...

  68. Medical Expenses Claim Form

    Forms PDF [57 KB]

  69. Travel Expenses Claim Form

    Forms PDF [54 KB]

  70. How to request treatment rehabilitation and care services with lifetime care

    Information PDF [0.1 MB]

    How to request treatment and rehabilitation services with lifetime care...

  71. Domestic Assistance fact sheet

    Guidelines PDF [37 KB]

    If you receive compensation benefits from Dust Diseases Care, you may also be entitled to receive domestic assistance in your home...

  72. Complementary and alternative therapies information sheet - Dust Diseases Care

    Information PDF [0.3 MB]

    Complementary and alternative therapies information sheet - Dust Diseases Care...

  73. Sargood on Collaroy - Information for Participants and Workers

    Information PDF [0.1 MB]

    Sargood on Collaroy is the most accessible beachside health and wellness resort in Australia, purpose built for people living with a spinal cord injury...

  74. Respiratory Health Monitoring Questionnaire for PCBU - Silica

    PDF [0.7 MB]

  75. Lung Screening Sydney CBD Clinic Information Sheet

    Information PDF [0.3 MB]

    Use this info sheet to understand how to prepare for your appointment and what to expect...

  76. Respiratory Health Monitoring Service Agreement

    Information PDF [0.3 MB]

    Respiratory Health Monitoring Service Agreement...

  77. Clinic Location Guide

    Information PDF [1 MB]

    Use this guide so you know how to find us and arrive on time...

  78. Lung Screening Mobile Clinic Brochure

    Information PDF [0.4 MB]

  79. Equipment insurance claims information sheet

    Information PDF [57 KB]

    If you have equipment that has been funded by icare, and this equipment is lost, accidentally damaged, maliciously damaged or stolen, we need to know straight away...

  80. Home modifications - A way to stay at home

    Information PDF [0.1 MB]

    We can support you with home modifications by paying for changes to the structure, layout or fittings in your home that you need because of your injuries...

  81. Home modifications - Frequently Asked Questions

    Information PDF [0.1 MB]

    Answers to frequently asked questions about home modifications, our team will meet with you to discuss your specific needs...

  82. Role of your coordinator and case manager - Lifetime Care

    Information PDF [0.1 MB]

    Find out more about the roles of your coordinator and case manager...

  83. Mobile phones and distraction fact sheet

    Information PDF [0.2 MB]

    In NSW, using a handheld mobile phone while driving is illegal. A mobile phone can only be used in limited circumstances whilst driving. This guide explores the rules on when you can legally use your...

  84. icare Workers Insurance Review of a Decision Request Form

    Forms PDF [0.1 MB]

    icare Workers Insurance Review of a Decision Request Form...

  85. Lifetime Care - Dispute assessors

    Information PDF [0.1 MB]

    Information about dispute assessors for participants in the Lifetime Care and Support Scheme...

  86. Road Safety and Your Work - A Guide for Employers

    Guidelines PDF [2.2 MB]

    This guide provides workplaces with information about key road safety issues and risks, and ways to help you and your workers get around safely while using the road...

  87. Claims Transfer Fact Sheet

    Tools PDF [68 KB]

    Claims Transfer Fact Sheet...

  88. Contact the scheme agent

    Information

    If you need to get in touch with the insurer to respond to these requests, to seek help or support, or to make a complaint, visit the insurance agent’s website...

  89. How to escalate concerns

    Information

    How to identify and escalate risks and concerns facing your patient...

  90. Complaints and feedback: GPs and health professionals

    Information

    Find out how to make a complaint and leave your feedback regarding the experience you’ve had with icare workers insurance...

  91. Summary of Impact Assessment of DDB-funded Grants FY23

    Reports PDF [0.3 MB]

    DDB funded grants...

  92. Fatality Notification Form

    Forms PDF [0.5 MB]

    Download this notification form to notify us of a fatality via email or post...

  93. Dust Diseases Care Research Dissemination Plan Template

    Information PDF [0.2 MB]

    Download, complete and attach this template to your application form...

  94. Dust Diseases Care Project Staging Template

    Information PDF [0.3 MB]

    Download, complete and attach this template to your application form...

  95. Dust Diseases Care Risk Management Plan Template

    Information PDF [0.2 MB]

    Download, complete and attach this template to your application form...

  96. Dust Diseases Board DDB Research Stream Grants Program Expression of Interest Form EOI FY25

    Forms PDF [0.7 MB]

    Use this form to submit an Expression of Interest for the Research Stream Grants Program...

  97. Dust Diseases Care Project Budget Template

    Information PDF [0.4 MB]

    Download, complete and attach this template to your application form...

  98. Dust Diseases Board DDB Research Stream Grants Program Application Form FY25

    Forms PDF [0.8 MB]

    When invited, use this form to submit a full application for the Research Stream Grants Program...

  99. Year in Review report FY23

    Reports PDF [1.5 MB]

    The document reviews the Dust Diseases Board's FY23 activities, focusing on funding research and support for dust disease prevention, treatment and patient care...

  100. Dust Diseases Board Support Organisation Stream Grants Program Application Form FY25

    Forms PDF [0.7 MB]

    Use this form to submit your application for the Support Organisation Grants Program...

  101. Dust Diseases Board Support Organisation Stream Grants Program Guidelines FY25

    Guidelines PDF [0.6 MB]

    This document outlines the Support Organisation Grants Program Guidelines for FY25...

  102. Dust Diseases Board Support Organisation Stream Grants How-To Submission Guide FY25

    Information PDF [0.6 MB]

    Use this document as a step-by-step guide to fill in content on the Support Organisation application form...

  103. Dust Diseases Board Researcher Development Stream Awards Program PhD Scholarships Application Form FY25

    Forms PDF [1.3 MB]

    Use this form to submit a PhD scholarships application for the Researcher Development Stream Awards Program...

  104. Dust Diseases Board Researcher Development Stream Awards Program Clinical Fellowships Application Form FY25

    Guidelines PDF [1 MB]

    Use this form to submit a clinical fellowships application for the Researcher Development Stream Awards Program...

  105. Dust Diseases Care Risk Management Plan Template

    Information PDF [0.2 MB]

    Download, complete and attach this template to your application form...

  106. Dust Diseases Board Researcher Development Stream Awards Program Post-Doctoral Fellowships Application Form FY25

    Forms PDF [1 MB]

    Use this form to submit a post-doctoral fellowships application for the Researcher Development Stream Awards Program...

  107. Dust Diseases Board Researcher Development Stream Awards Program Guidelines and Submission Protocols FY25

    Guidelines PDF [1.4 MB]

    This document outlines the Researcher Development Stream Awards Program guidelines and submission protocols for FY25...

  108. Dust Diseases Board Research Stream Grants Program Guidelines and Submission Protocols FY25 (V1.1)

    Guidelines PDF [0.9 MB]

    This revised (V1.1) document outlines changes to the following sections of the Guidelines: 6.2 Assessment of EOI and 6.4 Assessment of Full Application. These changes were made to better reflect DDB’s...

  109. Dust Diseases Board Scholarship Application Form 2021

    Forms PDF [0.2 MB]

    Use this form to apply for the Dust Diseases Board scholarships and fellowships program - PhD Scholarship application form 2021...

  110. Dust Diseases Board Scholarships and Fellowships Guidelines 2021

    Forms PDF [0.8 MB]

    Dust Diseases Board Scholarships and Fellowships Program - Guidelines for applicants 2021...

  111. Dust Diseases Board Fellowship Application Form 2021

    Forms PDF [0.2 MB]

    Use this form to apply for the Dust Diseases Board scholarships and fellowships program - Fellowship application 2021...

  112. Dust Diseases Board Fellowship Application Form

    Forms PDF [0.3 MB]

    Use this form to apply for the Dust Diseases Board Fellowship grant program...

  113. Dust Diseases Board Scholarship Application Form

    Forms PDF [0.2 MB]

    Use this form to apply for the Dust Diseases Board Scholarship grant program...

  114. Dust Diseases Board Fellowship and Scholarship Grant Program Guidelines

    Guidelines PDF [1 MB]

    Guidelines for applicants to the Dust Diseases Board Fellowship and Scholarship Grant Programs...

  115. Dust Diseases Board Grants Application Form

    Forms PDF [0.2 MB]

    Use this form to apply for the Dust Diseases Board Grants...

  116. Eligibility reviews

    Information

    Your eligibility for HBC insurance is subject to regular reviews...

  117. Dust Diseases Board Grants Program Guidelines

    Information PDF [0.4 MB]

    Dust Diseases Board Grants - Guidelines for applicants 2021...

  118. Dust Diseases Board Researcher Development Stream Awards Program Guidelines and Submission Protocols FY25

    Information PDF [1.4 MB]

    This document outlines the Researcher Development Stream Awards Program guidelines and submission protocols for FY25...

  119. Previous Dust Diseases Board Ideas to action and focus grants application form

    Forms PDF [0.3 MB]

    Use this form to apply for the FY22/23 Dust Diseases Board grants program...

  120. Changing your eligibility

    Information

    Find out how you can change your hbcf eligibility profile to undertake additional or different types of residential building work in NSW...

  121. Open job limits

    Information

    Your open job limit sets out the maximum permitted number and total contract price of projects you can undertake at any one time...

  122. Securities held by HBCF

    Information

    Find out when it’s necessary to have a form of security when providing eligibility to building contractors, to protect hbcf and homeowners from potential exposure to claims and financial losses...

  123. Previous Dust Diseases Board Ideas to action and focus grants guidelines

    Guidelines PDF [1.1 MB]

    This document outlines the Dust Diseases Board grants program application guidelines for Fy22/23...

  124. HBCF Builder Eligibility Document Checklist

    Information

    Homeowners and builders can use our document checklist to see what they will need to apply for eligibility...

  125. Summary of Impact Assessment of DDB-funded Grants FY23

    PDF [0.3 MB]

  126. Eligibility

    Information

    The requirements for obtaining eligibility, and certificates of insurance...

  127. Apply for eligibility with us

    Information

    How to apply for eligibility to obtain HBCF cover for residential building work in NSW...

  128. HBCF Premium Guidelines

    Information

    Find out how HBCF insurance premiums are calculated...

  129. What risk factors impact on your HBCF premiums?

    Information

    Risk factors can impact the final premium price as either a discount or loading...

  130. TMF Declaration training resources

    PDF [0.2 MB]

  131. Funeral expenses fact sheet

    Information PDF [35 KB]

    If your family member received a benefit for a dust disease, we can help cover the funeral costs when they pass away...

  132. icare Privacy and Data Breach Policy

    Policies PDF [0.3 MB]

    Our Privacy and Data Breach Policy explains how icare collects and manages personal and health information and sets out how icare will respond to a Data Breach...

  133. Depression after a brain injury

    Information PDF [0.2 MB]

    Depression after brain injury is common. There are many different treatments for depression. People do get better from depression...

  134. Services and support for severe workplace injuries

    Information

    If you've been severely injured at work and are in the Workers Care Program, we can pay for services and support to assist your treatment, rehabilitation and recovery...

  135. Workers Care forms and resources

    Forms

    Browse forms, resources and information sheets for practitioners and providers working in Workers Care...

  136. My Plan: injured workers of Workers Care

    Information

    Use My Plan to work out the assistance and support you’ll need to plan for the things that are important to you following a severe motor accident injury...

  137. Mark Goodsell appointed to icare Board

    News

    icare Chair John Robertson has announced the appointment of Mr Mark Goodsell to the icare Board, following the retirement of Ms Lisa McIntyre as a non-executive director...

  138. icare announces new Nominal Insurer leader

    News

    Mary Maini appointed Group Executive, Nominal Insurer...

  139. icare welcomes Richard Harding as CEO and Managing Director

    News

    icare Chair John Robertson has announced insurance executive Richard Harding as icare's new CEO and Managing Director...

  140. icare Board renewal continues with key new appointments

    News

    icare Chair John Robertson has announced the appointment of a further two Non-Executive Directors, experienced financial services executives Kylie Willment and Virginia Malley...

  141. Kirsten Armstrong appointed to icare Board

    News

    icare Chair John Robertson has announced the appointment of Kirsten Armstrong to the icare Board, following the retirement of Peeyush Gupta as a non-executive director...

  142. Expense claim form (PDF)

    Forms PDF [0.4 MB]

    Participants, workers and clients: Complete and submit this form for expense claims...

  143. Making invisible visible – icare joins the Hidden Disabilities Sunflower Program

    News

    In celebration of International Day of People with a Disability we are proud to announce our membership with the Hidden Disabilities Sunflower Program...

  144. FAQs

    Information

    Frequently Asked Questions about Dust Disease Board grants...

  145. icare highlights the importance of workplace safety and inclusion

    Information

    On International Day of People with Disability (IDPwD) Tuesday, 3 December 2024, Minister for Workplace Health and Safety Sophie Cotsis and Group Executive Workers Compensation Tony Wessling visited a...

  146. Major Building Modification Assessment Report Form

    Forms DOCX [0.2 MB]

  147. Minor Home Modifications Report Authority To Install Form

    Forms DOCX [0.2 MB]

  148. Home Modification Variation Request Form

    Forms DOCX [0.2 MB]

  149. Forms and resources for employers

    Tools

    Select the Forms or Resources tab to browse employer documents and links listed from A–Z...

  150. Statement of Business Intent FY2024-25

    Information PDF [0.8 MB]

    icare’s Statement of Business Intent FY2024-25...

  151. Our strategy

    Information

    Our focus is on building on the strong foundations we established by redesigning what we do and how we do it to put our customers at the centre. Our purpose is to protect, insure and care for the...

  152. Reporting Wrongdoing Policy

    Policies PDF [0.4 MB]

  153. Travel to attend treatment and rehabilitation services

    Information PDF [0.2 MB]

    Information for Lifetime Care participants about reasonable and necessary travel costs to and from injury-related treatment and rehabilitation services...

  154. Worker Respiratory Questionnaire - Silica

    Information PDF [0.3 MB]

    Complete this questionnaire and return it to icare at least 10 days before your appointment. The questionnaire asks for your medical and work history...

  155. Worker Respiratory Questionnaire - Silica

    Information PDF [0.2 MB]

    Complete this questionnaire at least 10 days before your appointment. The questionnaire asks for your medical and work history...

  156. Worker Respiratory Questionnaire - Asbestos

    Information PDF [0.1 MB]

    Complete this questionnaire and return it to icare at least 10 days before your appointment. The questionnaire asks for your medical and work history...

  157. Employer or Third-party representative lodgement form

    Forms PDF [0.3 MB]

    Employers and third-party representatives can use this form to notify us of a workplace injury or incident by email or post...

  158. My Plan participants of Lifetime Care

    Information

    Use My Plan to work out the assistance and support you’ll need to plan for the things that are important to you following a severe motor accident injury...

  159. icare Lifetime Care advisory groups

    Information

    Lifetime Care works with a number of advisory groups to facilitate ongoing feedback and community discussion about the Lifetime Care and Support Scheme...

  160. Request a free lung screening service

    Information

    Our free lung screening service makes it easy to access a health monitoring service if you have been exposed to hazardous dust in the workplace...

  161. Prepare for an appointment - Sydney CBD Clinic

    Information PDF [1.2 MB]

    Download the icare Medical Examination Information Sheet to help you prepare for your lung screening appointment...

  162. Prepare for an appointment - Mobile Clinic

    Information PDF [1.1 MB]

    Use this information sheet to understand how to prepare for your Mobile Clinic lung screening appointment and what to expect...

  163. Workers compensation premium rates 2024-2025

    Information PDF [0.2 MB]

    icare Workers Insurance NSW Workers Compensation Industry Classification Rates and Dust Diseases Contribution 2024-2025...

  164. Register your interest to be part of icare's Wearables Advisory Service

    Information

    icare invites employers to register their interest in co-developing programs with the Wearables Advisory Service...

  165. HBCF Eligibility Manual

    Information PDF [1.6 MB]

    This document provides guidance to icare distributors, builders, and builder advisers as a key reference source for applying for and maintaining eligibility under the Home Building Compensation Fund...

  166. HBCF Builders Guide to Eligibility

    Information PDF [0.5 MB]

    This document summarises information from the HBCF Eligibility Manual, a comprehensive guide to the icare HBCF eligibility and underwriting processes available on the icare website...

  167. HBCF Eligibility Manual Construction Types Addendum

    Information PDF [0.3 MB]

    This addendum to Version 11.0 of the HBCF Eligibility Manual takes effect from July 2022. We issue this addendum as part of meeting our Eligibility model submission requirements to SIRA for 2022...

  168. FAQ for Brokers and Builders - New HBCF Eligibility Model 2022

    Information PDF [0.2 MB]

    icare is introducing a simplified eligibility assessment process for most builders from 1 July 2022. This document is designed to answer the most asked questions about the simplified eligibility...

  169. HBCF Homeowner Fact Sheet

    Information PDF [91 KB]

    icare Home Building Compensation Fund (HBCF) provides a safety net for homeowners with incomplete or defective residential building work where the builder or contractor is no longer able to meet their...

  170. HBCF Eligibility Fact Sheet

    Information PDF [0.3 MB]

    This document will help icare distributors and builders understand what HBCF Eligibility is, why it's required and how to get eligibility...

  171. HBCF Claims Fact Sheet

    Guidelines PDF [85 KB]

    Information to help homeowners understand the steps in the icare Home Building Compensation Fund (HBCF) Claims Management process...

  172. HBCF Complaint and Dispute Handling Procedures for Eligibility and Premiums

    Information PDF [0.6 MB]

    A detailed guideline for the handling of complaints and disputes for eligibility application, service level standard, eligibility reviews, premium determination and certificate of insurance...

  173. HBCF Complaint and Dispute Handling Procedures for Claims

    Information PDF [0.5 MB]

    The primary objective of this document is to provide a detailed guideline for the handling of complaints and disputes in relation to claim decisions...

  174. BCRP complaint and dispute handling procedure

    Tools PDF [0.2 MB]

    A detailed guideline for the handling of complaints and disputes in relation to service standards, conduct or alleged breaches of the BCRP Agreement by the BCRP service providers...

  175. HBCF Changes 2022 FAQ

    Information PDF [0.3 MB]

    Read these frequently asked questions for more information on the changes...

  176. HBC Insurance Fact Sheet

    Information PDF [76 KB]

    This document will help icare distributors and builders understand what Home Building Compensation (HBC) insurance is, when they need it, why they need it and how to get it...

  177. HBCF Adjusted Net Tangible Assets (ANTA) Fact Sheet

    Information PDF [71 KB]

    This document will help icare distributors and builders understand Adjusted Net Tangible Assets (ANTA) and how it is used when assessing eligibility for Home Building Compensation insurance...

  178. Helping you understand the process for your weekly workers compensation payments reassessment

    Information

    Fact sheets, FAQs and information about the weekly benefit reassessment process and the possible outcomes...

  179. Professional Standards Framework January 2025 Report

    PDF [0.1 MB]

  180. icare coronavirus information for employers

    Information

    icare responds with frequently asked questions about the impact of coronavirus (COVID-19) on the workers compensation system...

  181. Self-management: Managing your own supports

    Information

    You may be able to manage aspects of your care independently if you have been a Lifetime Care participant for a couple of years, have moved past the 'interim' stage and your care needs are stable...

  182. icare HBCF Claim Form

    Forms PDF [2.1 MB]

    This form should be used when lodging a claim for policies issued from 1 July 2010 by the Home Building Compensation Fund (HBCF)...

  183. icare HBCF Loss Notification Form

    Forms PDF [0.3 MB]

    This form should only be completed to notify a loss under an insurance policy issued from 1 July 2010...

  184. Professional Standards Framework

    Information

    Setting the standard for workers compensation claims professionals...

  185. Building Capability and Safeguarding Policy

    Policies PDF [0.3 MB]

    This policy outlines icare’s approach to building capability, risk enablement, and safeguarding for people in Lifetime Care, Workers Care, CTP Care and Dust Diseases Care...

  186. Guidelines and legislation

    Information

    CTP Care pays for treatment and care if you have a long-term injury caused by a motor accident in NSW and have an accepted claim with a CTP insurer...

  187. Brett's story: The power of friendship

    Stories

    For Brett, a strong network of friends (and a puppy called Moo) have helped him regain quality of life following a severe spinal injury...

  188. Online exhibitions

    Events

    All entrants have experienced severe injury from motor or workplace accidents in NSW. Find out more about Shine Arts Prize...

  189. Shine Art Prize 2020 online exhibition

    Information

    View entries from the 2020 Shine Art Prize exhibition. The theme for this exhibition was "Connecting through creativity – Your story through art"...

  190. Shine Arts Prize 2022 online exhibition

    Information

    The Shine Arts Prize showcases the artistic talent of participants in Lifetime Care and workers from the Workers Care Program and recognises the role of art in maintaining wellbeing. All entrants have...

  191. Welcome to the Shine Writers' Prize 2023

    Information

    We launched our inaugural Shine Writers' Prize in 2023, with the theme 'Who I am'...

  192. Shine Writers' Prize 2023 winners

    Information

    The Shine Writers Prize showcases the talent of participants in Lifetime Care, workers from the Workers Care Program and clients of Dust Diseases Care...

  193. Other managed funds

    Information

    icare self insurance manages a number of other funds on behalf of the NSW Government...

  194. Medical Support Panel (MSP) fact sheet for providers

    Information PDF [60 KB]

    This fact sheet supports providers' understanding of the role that the Medical Support Panel (MSP) plays in claims management...

  195. Leah Fricke

    People

    Leah Frickeis a non-executive director with experience in the financial services and health sectors...

    Leah Fricke
  196. Michael Coutts-Trotter

    Information

    Appointment From – 2 December 2024  Michael Coutts-Trotter was first appointed to head a NSW Government department in 2004 and has since led seven agencies. He is now the Secretary of the...

    Michael Coutts-Trotter, Non-Executive Director
  197. Huntah Hawkins wins the Shine Arts Prize 2022

    News

    Huntah Hawkins is the winner of the Shine Arts Prize 2022 for his suite of three artworks titled 'Purple and Yellow,' 'Shapes from Above' and 'Drone Selfie'...

  198. Alison's story: life and art after a brain injury

    Stories

    After an accident 13 years ago, the country NSW art teacher was told she would never walk or work again...

  199. Employer Choice Handbook

    PDF [0.9 MB]

  200. Jarrod's story: Always looking forward

    Stories

    Jarrod is a high-spirited young man with big goals...