Cultural Learning Program
Reconciliation Action Plan Focus Area: Respect
Listen
Consultation with Aboriginal participants via our customer experience team revealed a gap in capability in our service delivery.
Learn
Through engagement with diverse groups - including our First Nations working group, an Aboriginal education provider, icare delivery teams and guided by the Reconciliation Action Plan, we identified a need for a deeper understanding in the following areas to improve the experience for Aboriginal participants:
- Cultural safety principles
- Social and emotional wellbeing practices
- Aboriginal health community-controlled organisations
- Kinship structures
- Sorry Business
Act
We developed a learning suite to increase cultural awareness:
- Foundational understanding and recognition of First Nations cultures, histories, knowledge, and rights, and how this relates to icare
- Cultural Safety workshops to enhance frontline service delivery capability
- Self-paced online learning for our people to revisit and learn at anytime
- Yarning Circles for open discussion and reflection with our First Nations advisor
- Supporting resources recommended by our First Nations communities (for example, readings, videos, information sites).
There have been more than 500 employee training completions, and enrolments continue.
"Appreciate you teaching us and opening up about your lived experience”
“Great presentation. Very relevant. Good case studies and the practical exercise helped to tell the story.”
“Facilitators shared candidly on their own experiences and opinions, and this shed light on how there may be differing perspectives from the same culture depending on the persons' upbringing, family history and personal experiences.”
“It really increased my knowledge of the experience of Aboriginal people. What we were taught in primary school, compared to what their real lived experience is, is so different.”
