1. Complaints and feedback: Lifetime Care participants and Workers Care workers

    Information

    We’re here to help and value what you have to say. If we’ve exceeded your expectations, or we haven’t met them, we want to hear from you straight away...

  2. How to dispute a decision about your treatment and care needs

    Information

    Information for icare lifetime care participants on how to resolve an issue if you are unhappy with a decision made about your treatment and care needs...

  3. How to lodge an eligibility dispute with Lifetime Care

    Information

    If you’re not happy with a decision we’ve made about your eligibility, you have the right to dispute this decision, which will be resolved through a formal dispute process...

  4. Work Health and Safety Regulation 2017

    Policies PDF [2.1 MB]

  5. Shine Magazine Winter 2025

    PDF [2.5 MB]

    Shine Magazine Winter 2025...

  6. Shine Winter 2023

    Stories PDF [2.7 MB]

    Real-life stories of resilience, recovery, personal growth and new beginnings...

  7. Education and study support services

    Information PDF [0.2 MB]

  8. March 2016 Bullying Inquiry Action plan

    Policies DOCX [0.2 MB]

  9. Investigating "What good workplace rehabilitation looks like"

    Information PDF [2.3 MB]

    icare's Ufirst team have investigated what 'good' workplace rehabilitation looks like, download the report to discover their findings...

  10. icare better magazine 2019

    Articles PDF [1.5 MB]

    Better helps readers to understand how icare is embracing the challenges and opportunities of the changing nature of work to deliver high-quality, relevant services for the people of NSW...