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Being there for families

Part X Payment of travel expenses

LTCS Guidelines Review: Payment of travel expenses...

Grassroots charities receive funding boost from icare

Wheel Easy, Limbs 4 Life and Waves of Wellness were recipients of a share of $100,000 funding from icare's Pitch In crowdfunding event...

Craig's Table opens soon

Craig's table opens with a cuppa

Craig's Table opens in Sydney this week at their Girraween post...

Health and safety come first for support workers

Its HATS ON for safety at Buildcorp

By putting the safety of their workers first, family-owned statewide construction business Buildcorp has won the September icare aware award...

icare insuring a bright future for new graduates

Six university graduates have landed coveted positions on the 2018 icare Graduate Program, handpicked from over 650 applications from across Australia...

Nominations open for icare's 2018 CASE Awards

Insurance for NSW Awards finalists announced

icare meets employers in Wellington

Changes to the Lifetime Care and Support Guidelines 2018 info sheet

icare NSW announces finalists for 2018 Care & Service Excellence Awards

Media release - icare NSW announces finalists for 2018 Care and Service Excellence Awards...

icare and APC host wheelchair basketball challenge

icare and APC host wheelchair basketball challenge...

icare 2018 Insurance for NSW awards open for applications

icare aware awards expand

NSW businesses making a difference through their efforts to prevent work-related injuries and illnesses will be recognised by the new icare aware awards. Companies are now able to nominate either...

icare brings mobile Lung Screen unit to employers and their employees in Nowra

icare brings mobile lung screen to Nowra...

icare and McCain foods work together to raise awareness of workplace safety

icare foundation 'WorkUp' initiative drives new ideas for return to work

icare foundation 'WorkUp' initiative drives new ideas for return to work...

Workplace injuries - they are everyone's business

For the first time this year icare will be at Emerge Festival to connect, inform and engage with Chinese-speaking workers and employers...

Workplace injuries - they are everyone's business (Traditional Chinese language)

For the first time this year icare will be at Emerge Festival to connect, inform and engage with Chinese-speaking workers and employers...

icare launches update hub on workers compensation improvements

Insurance and Care NSW (icare) has launched a website hub to track the progress the organisation is making in enhancing the performance of the Nominal Insurer – the core workers compensation scheme in...

Calls for workers at risk of silicosis to hold NSW employers to account

NSW government insurance and care provider, icare NSW, is calling on at-risk workers to hold their employers to account and ensure they receive regular, ongoing screening for silica-dust exposure...

icare continues to support businesses during COVID-19

NSW businesses looking to ease the pressures of COVID-19 are reminded to review their workers compensation needs, as they may be eligible for reduced premiums...

icares social prescribing pilot recognised for delivering outstanding results for injured workers

An icare Foundation funded initiative Plus Social has gained international recognition for its groundbreaking social prescribing approach...

Workers insurance forum to address transport workplace injuries in Mascot

icare Foundation invests a further $900,000 in wecare program

The critical role of family carers in supporting their family members was given further recognition today with the icare Foundation’s reinvestment of $900,000 over three years in the wecare program...

Flood fact sheet for the community

Looking after yourself in the wake of a flood provides advice for individuals to stay safe and manage stress levels in this difficult time...

Leadership change at icare

The Chairman of icare Michael Carapiet today announced that Mr John Nagle had resigned as Managing Director & CEO...

Flood fact sheet for employers

Supporting employees following floods contains tips for employees to help staff members affected by flooding...

icare welcomes Richard Harding as CEO and MD

icare Chair John Robertson has announced insurance executive Richard Harding as icare's new CEO and Managing Director...

icare Customer Advocate to review Home Building Compensation Fund

icare's Customer Advocate has launched a review of the Home Building Compensation Fund (HBCF), which provides NSW home owners with support if their builder is unable to complete building work or fix...

icare Customer Advocate to review Treasury Managed Fund – Workers Compensation

icare Customer Advocate will undertake a review of the Treasury Managed Fund (TMF) personal injury business, which provides NSW government agencies with support for employees that suffer work-related...

Home Builders Compensation Fund - Customer Experience Research

Research into Customer Experience in the Home Building Compensation Fund (HBCF)...

New icare pilot program reduces customer abuse incidents by 48 per cent

icare's groundbreaking pilot program Respect & Resilience has delivered a 48 per cent reduction in customer misbehaviour incidents at retail and fast food outlets...

Media release - Premium relief delivered for NSW businesses

The NSW Government has requested that workers insurance premiums remain unchanged in another move to cushion the impacts of COVID-19 and stimulate the economy...

icare CEO recruitment underway

The recruitment of icare's new Chief Executive Officer and Managing Director is underway, with the role publicly advertised and executive search firm Boyden selected to manage the appointment...

icare employer toolkit supports NSW workplaces in COVID-19 recovery

icare has created a COVID-19 Recovery Employer Toolkit to support NSW businesses prepare and plan for a safe return to the workplace within the context of COVID-19...

Applications open for 2016 TMF awards

Sponsored by icare’s Self Insurance arm (NSW Self Insurance Corporation), the awards provide an opportunity for NSW government agencies to demonstrate and improve how they manage workplace risks...

Nominations open for icare's CASE Awards 2020

icare is once again calling on industry nominations for its annual Care and Service Excellence (CASE) Awards...

icare funds national study tracking Australian workforce changes throughout COVID-19 pandemic

icare is investing in stage one of a long-term Monash University study to track the employment and health outcomes for Australians who have lost work during the COVID-19 pandemic...

CMA and CMO Appointments

ceos commit to improving psychological safety

icare progresses with customer service transformation

Industry veteran Steve Hunt retires

icare trials medical panel to reduce approval times and introduce global standards

10th Anniversary Lifetime Care

International day of mourning

FINALISTS icare 2016 TMF AWARDS FOR EXCELLENCE ANNOUNCED

icare and eml managing mental health seminar drives improved management of mental illness in NSW first-responder agencies

icare and r u ok launch world-first study

icare customer improvements move to next stage

icare announces 2016 case award finalists

michael pratt member order of australia

2017 icare tmf awards

new insurer icare officially launches

icare foundation SCIA Neuromoves Lismore Program

NSW government appoints six directors to $30 billion insurer

NSW government appoints six directors to $30 billion insurer

icare NSW new businesses benefit from multi-channel service

icare announced that new business owners in NSW will benefit from a simplified multi-channel platform...

nsw government employees can now get healthy at work

icare partners with carers nsw to mentor families kids and young carers

world first facility for spinal cord injury opens in collaroy

icare graduate program 2018

NSW health employees shine at 2016 icare TMF Awards

insurance news

Living with attendant care website launch

tamworth teys australia works with icare and the local community to iron out injuries

icare - tim plant appointment

Winners of 2016 CASE Awards Announced

icare opens doors to employers from 30 April to renew policies

Winners announced at icares 2015 TMF risk management awards

Week-by-week resource guide

This guide provides a recommendation on how to use the documents on the Safe and Healthy Workplaces Hub in your workplace. There is either the option to use the pre-populated week-to-week guide or a...

Workstation setup checklist

Hazard, incident and investigation report template

Safety communication template

First aid kit contents template

Emergency evacuation drill checklist

Safety talk - Personal Protective Equipment (PPE)

Safety talk - attendance register

Work Health and Safety Training attendance register

Work Health Safety & Wellbeing Policy

This Policy describes the business's commitment to creating a safe workplace, and individual responsibilities for protecting employees, contractors, visitors and other persons against harm to their...

Housekeeping Policy

This Policy describes housekeeping practices to assist with eliminating and controlling workplace hazards...

Employee Induction checklist

Hazard identification & risk management procedure

This Procedure describes the steps to identify hazards, assess risks, implement appropriate risk control measures, and monitor and review the effectiveness of the controls...

Risk assessment template

Safety checklist prior to purchasing goods & services

Hazardous chemicals risk assessment template

Working from home checklist

Bullying and harassment policy

The following example shows a standard bullying and harassment policy that can be used for your workplace. A bullying and harassment policy is a documented commitment to addressing bullying and...

Wellbeing Calendar

Here is a list of health and wellbeing events held throughout the year that workplaces may wish to promote and organise initiatives to support workers health, safety and wellbeing...

Code of Conduct

The following example shows a standard code of conduct that can be used for your workplace. A code of conduct is a useful approach to creating respectful relationships between workers and clients...

Free coaching for small business on Mental Health (4 hours, one-on-one with a coach)

Safe work instruction template

Free training for small business on Mental Health

Preventing Bullying and Harassment

This document provides practical steps you can take to prevent bullying and harassment in the workplace...

Psychosocial risk assessment - Guidelines

This document outlines common psychosocial risk factors in the workplace to consider when preparing a risk assessment...

Tips to improve psychological safety

This document provides practical tips to improve psychological health and safety in the workplace...

Free coaching to improve your mental health as a small business owner (6 week program)

Top 3 psychosocial risks

This document outlines the three most relevant psychosocial risks in the workplace...

Wellbeing Calendar - Template

Psychosocial Risks Guidelines

This document outlines practical steps to minimising psychosocial risk in the workplace...

What are the signs that you (or your employees) are stressed and what you can do

Connect and Care Train the Trainer Application Form

NSW Government agencies interested in rolling out the Connect and Care program via the Train the Trainer method need to complete this form and submit to rex@icare.nsw.gov.au...

Agency Specific Program Application Form

Apply for a REX program to be run in-house at your agency...

Psychosocial Ergonomic Checklist

The document provides practical support for employers on ways to engage their workers to create mentally healthy work practices...

Connect and Care: Background to the program's development

Learn why and how the Connect and Care program was developed with this Background document...

CTP Care COVID-19 information for service providers

Service continuity throughout the COVID-19 pandemic...

Shine Winter 2023

Real-life stories of resilience, recovery, personal growth and new beginnings...

icare better magazine 2019

Better helps readers to understand how icare is embracing the challenges and opportunities of the changing nature of work to deliver high-quality, relevant services for the people of NSW...

March 2016 Bullying Inquiry Action plan

Investigating "What good workplace rehabilitation looks like"

icare's Ufirst team have investigated what 'good' workplace rehabilitation looks like, download the report to discover their findings...

March 2017 Bullying Inquiry Action Plan

The update to our action plan against bullying. Updates have been made in March 2017...

Mindful leadership: Unlocking the power of workforce wellness

Parliamentary Inquiry into allegations of bullying

Respect & Resilience in Retail and Fast Food (2019)

Approaches to reduce the incidence, and employee impacts of dysfunctional customer behaviour...

Mental health white paper

Fact sheet: Respect & Resilience in Retail and Fast Food

The icare-funded study Respect & Resilience in Retail and Fast Food identifies a number of opportunities to prevent, and reduce the impact of, dysfunctional employee-customer interactions...

September 2016 Bullying Inquiry Action plan

September 2017 Bullying Inquiry Action plan

Read the update to our action plan against bullying. Updates made in September 2017...

September 2018 Bullying Inquiry Action Plan

The update to our action plan against bullying. Updates have been made in March 2018...

Shine Summer 2019

Sharing stories, ideas and news across Lifetime Care and Workers Care...

Shine Winter 2018

icare Shine newsletter - winter edition...

Shine Summer 2020

Shine is produced for participants of Lifetime Care and the Workers Care Program. Stories of resilience, recovery, personal growth and new beginnings provide insight into life after a serious injury...

icare - Comensura Report

This document is an external report by Allens Consulting after review into the commercial arrangements between icare and Comensura for temporary employees and associated services...

Shine Winter 2024

News and real-life stories of resilience, recovery, personal growth and new beginnings for people in Lifetime Care and Workers Care...

Respect & Resilience: Development, Implementation and Program Evaluation

The report outlines the prevalence of customer misbehaviour and the impact that these behaviours have on people, business and the wider community...

Shine Winter 2022

Real-life stories of resilience, recovery, personal growth and new beginnings...

Shine Summer 2021

Real-life stories of resilience, recovery, personal growth, and new beginnings...

Shine Summer 2023

News and real-life stories of resilience, recovery, personal growth and new beginnings for people in Lifetime Care and Workers Care...

Shine Winter 2020

Sharing stories, ideas and news across Lifetime Care and Workers Care...

Shine Arts Prize 2022 Catalogue

This catalogue includes all artworks entered by Lifetime Care participants and workers in the Workers Care Program in the 2022 Shine Arts Prize competition...

PIAWE Deloitte Report

Dust Diseases Care Award Remediation Deloitte Report

icare's response to the First Quarterly Claim File Review of the Nominal Insurer

This document details icare's response to the findings of the Dore Report and subsequent Q1 review...

NSW Workers Compensation brochure

This brochure is designed to help you navigate the NSW Workers Compensation System and provides a clear overview of the different types of support available from each government agency...

Shine Summer 2024

In this edition of Shine there are themes around the importance of family and community, living life on one’s own terms, and giving things a go...

Workers Compensation Letter of Authority

The letter of authority is a newly created template that confirms that the appointed broker or consultant has the employer’s permission to access/use specific policy-related information...

Workers Compensation Letter of Appointment

This document authorises a broker or consultant to manage an employer's workers insurance policy on their behalf...

Mental health fact sheet for employers

This fact sheet is to support employers in promoting a healthy workplace, understanding the nature of psychological claims, and the benefits of early intervention...

The NSW Workers Compensation Landscape - Small Business

Small business policy holder highlights and insights...

Reopening for business, in a safe way

icare has put together a practical guide for managers, business owners and safety professionals responsible for managing the safe re-opening of their businesses...

COVID-19 Recovery

icare has developed evidence-based resources to help businesses plan for and manage their employees' safety and wellbeing in the context of COVID-19...

Supporting employees working from home

While working from home can help to reduce the spread of COVID-19 and for some has additional benefits such as reduced commute time, increased work flexibility and even productivity, working from home...

At work, you can recover better flyer

If you get injured at work, follow these steps to get the support you need and recover faster...

Sports Insurance Application Form

Use this form to apply for membership to the icare sporting injuries insurance scheme...

Lifetime Care and Workers Care coronavirus (COVID-19) information for service providers

Advice regarding telehealth service provision by case managers, care needs assessors and allied health practitioners working with icare participants and workers...

Claims Transition Provider Communication

Claims Transition Provider Communication...

What is reasonably necessary treatment and care with workers care

More information about what is considered 'reasonably necessary' treatment, rehabilitation, and care in Workers Care...

Request to Amend Details

Approved case managers working with Lifetime Care use this form to inform us of changes to a case manager's employment circumstances which appear on the Case Manager Finder on the icare website...

Sample Service Provider Profile for CM Finder

Withdrawal of authority to enquire or act on your behalf - Workers Care

Use this form to withdraw authorisation from another person to enquire or act on your behalf to manage your treatment and care needs with the Workers Care Program...

Authority to enquire or act on your behalf - Workers Care

You can use this form to authorise a person to enquire or act on your behalf to manage your workplace accident-related treatment and care needs with Workers Care...

Business as Usual for Providers

FIM and weeFIM information sheet

FIM score sheet - Burns

PCANS_FAQs__30_June__2014

PCANS-2_Form_A

PCANS-2_Form_B

PCANS-2_Form_C

Electronic_PCANS_Explanatory_Document_30_June_2014_PDF

FIM score sheet - Brain injury

Use this form for Lifetime Care and the Workers Care Program...

weeFIM score sheet - Brain injury

weeFIM score sheet - Burns

PCANS-2_Form_D

Care and Needs Scale Manual 2017

Care and Needs Scale Manual 2017...

e_PCANS2_excel_2007

e-PCANS2-excel-2010

Care Needs Report 2017

Guidance note tutoring for students with brain injury

Requests for tutoring should be included in an Education Support Request, refer to our Guidance Note for support...

Participant training request form

Use this form to request pre-vocational and vocational training for lifetime care participants...

Guidelines for prescribers - exercise and fitness equipment

This document details the qualifications and experience required to be eligible to prescribe specific types of equipment...

FSP031 Prosthetic repair/replacement request form

Use this form when repair or replacement of a prosthetic component is required, or to request prosthetic consumables (for example liners or stump socks)...

Prosthetic request form - Lifetime Care and Workers Care

Service providers working with Lifetime Care and Workers Care, use this form to request or change a prosthetics prescription...

Work options plan

Use this form to clarify pre-vocational and work options and identify the recommended services for lifetime care participants...

Equipment Log

This form can be used to identify equipment use and maintenance needs for people in Lifetime Care and Workers Care...

Guide to requesting assistive technology

This flowchart can be used to guide how to submit requests for equipment or assistive technology for people in Lifetime Care and the Workers Care Program...

Guide to completing Care Needs Assessment Reports for children

Care Needs Assessors in Lifetime Care use this guide to assist them complete the Care Needs Assessment Report (CNAR) for children...

Health Screening Service Agreement

Service Request Form

Lifetime Care participants and workers in the Workers Care Program use this form to request services outside of those approved in the My Plan...

Discharge Destination Form

Care Needs Assessment Report – Child (CNAR) form

This form is for Care Needs Assessors in Lifetime Care to document care needs for a child or young person and submit with the most recent PCANS-2 (ages 5-15 years)...

Work Health and Safety Regulation 2017

Discharge Service Notification form - Children

Discharge Services Notification (DSN) for Children - 16 weeks...

Guidelines for prescribers - assistive technology

This document details the qualifications and experience required to be eligible to prescribe specific types of assistive technology...

Lifetime Care payment codes

Download this document for a list of general payment codes for treatment, rehabilitation and care services provided in the Lifetime Care and Support Scheme...

Work Options Plan

Guide to completing the education support request form

Equipment Evaluation Form

Use this form for Lifetime Care and the Workers Care Program...

Education Support Request Form

Respiratory Health Monitoring Service Agreement

Discharge Service Notification form - Adults

Discharge Services Notification (DSN) for Adults - 16 weeks...

Equipment Request Form

Service providers in Lifetime Care and the Workers Care Program can use this form to request equipment...

Attendant Care Service Request Form

This form outlines the attendant care services that the person requests icare to pay for...

Child Safety Advice for Attendant Care Providers

As an Attendant Care Provider, your staff must be trained and understand their obligations as a Mandatory Reporter under the Children and Young Persons (Care and Protection) Act 1998 (NSW)...

Workers Care Program payment codes

icare Workers Care payment codes mapped to Navigator codes...

Assessment Request Form

icare Lifetime Care and Support Scheme Capital Management Policy

This policy documents icare’s strategies to manage adequate capital to meet its obligations to its Lifetime Care and Support Scheme customers...

Asbestosis information sheet

Asbestosis information sheet...

Dust Diseases Care information sheet

Dust Diseases Care provides a number of benefits to workers and their families impacted by a work-related dust disease. This fact sheet provides a summary of these supports and information about who...