Welcome to the health industry hub
An industry hub for the health industry full of resources and tools to help you manage workers compensation insurance — anytime, anywhere...
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Welcome to the manufacturing industry hub
A new hub full of resources and tools to help you manage workers compensation insurance — anytime, anywhere...
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Transport insurance insights
As the largest workers compensation insurer in NSW, we have access to a range of valuable data and insights to help you better understand the industry and support you in creating safe workplaces...
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Social support during physical isolation for transport workers
it is important for transport workers to maintain social connections where they can, to ensure their mental health is not compromised...
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Mental health injuries in the truck driving industry
Did you know that mental health injuries result in more time off work?...
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Common risk factors in the truck driving industry
Truck drivers have high rates of work-related injury and illness compared to other Australian workers...
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Tips on breaking down barriers for women in the construction industry
Did you know that the proportion of women working in the construction industry has fallen over the past 20 years from 13.8 per cent in 1998 to just 12 per cent in 2018?...
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How to make a claim for a new psychological injury in the construction industry
Psychological injury claims can be more complex to manage than physical injuries or illness because the symptoms can vary between individuals and can be harder to notice...
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Managing customer and public aggression
How employers can better understand and manage workplace aggression...
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How to best communicate with workers from different cultural backgrounds about safety
Workplaces are becoming increasingly more diverse with people from different ages, cultures, skills and experiences...
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COVID-19 Strategies for managing stress for construction workers
The impacts of COVID-19 has seen rapid changes to our way of life, and the nature of the building and construction industry means workers are at risk of exposure to COVID-19...
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How to minimise shiftwork fatigue for construction workers
Construction workers play an integral role in our economy and to many workplaces. However, workers in this industry often work at odd hours of the day and can be at greater risk of shift work fatigue...
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Workers insurance insights for construction
As the largest workers compensation insurer in NSW, we have access to a range of valuable data and insights to help you better understand the industry and support you in creating safe workplaces...
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The need to work at heights might not change, but will the way we approach working at heights change?
It is not new information to know that working at heights comes with considerable risks especially in industries such as construction, manufacturing, transport and storage...
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Minimising the risks of injury for older workers in health and community services
The size of Australia's population aged 65 and over is projected to more than double from 2016 to 2056. This growth is accompanied by a larger participation of older Australians in the workforce...
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Stress management strategies for healthcare workers
As the COVID-19 pandemic unfolds globally and locally, it's normal for people to have a wide range of reactions...
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Shift worker fatigue in the healthcare industry
It is no surprise that healthcare workers often have shift-based hours, due to the nature of their work. However, this means that they can be at greater risk of shift-work fatigue and its impacts...
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How employers can best support senior workers in the healthcare industry
Australians are increasingly working to older ages due to an ageing society, and this is set to grow since the government will raise the retirement age from 65 to 67 by 2023...
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Supporting health workers return to work after experiencing mental health issues
We understand that returning to work after illness within the health industry can be challenging...
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Managing patient and client aggression
How employers can better understand and manage workplace aggression...
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Bullying and harassment claims rising in aged care
Aged care is broadly defined as the support provided to older people who need help in their own home or who can no longer live at home...
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Safety guarding: what you can do to prevent injuries from machinery
Poorly-guarded machines are one of the leading causes of death and serious injury in NSW’s manufacturing sector. Find out what you can do to protect your workers and workplace...
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Reducing psychological injuries for employees after a physical injury
As an employer, supporting your workers throughout the claims process can be a great preventative measure in reducing the stress placed on their mental health due to their injury...
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Workers insurance insights for health
As the largest workers compensation insurer in NSW, we have access to a range of valuable data and insights to help you better understand the industry and support you in creating safe workplaces...
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Work health and safety (WHS) inductions for new and young workers
Did you know new employees in the manufacturing industry run a greater risk of workplace injury than people with experience on the job?...
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Preventing hazardous manual task injuries in the manufacturing industry
The manufacturing industry relies on workers being able to perform manual tasks to get the job done; whether it’s handling raw materials, working on a conveyor line or operating machinery...
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The importance of early intervention and treatment for psychological injuries
Psychological injury claims tend to be more costly and usually involve longer periods of absence than physical injury claims...
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Complacency and inattention may be your biggest risks
Did you know that manufacturing has been identified as one of seven national priority industries to reduce the number and rates of fatalities and serious injuries?...
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Workers insurance insights for manufacturing
As the largest workers compensation insurer in NSW, we have access to a range of valuable data and insights to help you better understand the industry and support you in creating safe workplaces...
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How to reduce and prevent repetitive injuries in your manufacturing business
Injuries from repetitive tasks pose a risk to businesses and workers in the manufacturing industry. Employers can take steps to minimise risks and create safer workplaces...
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Work capacity decisions
A work capacity decision is a decision made by a Claims Service Provider throughout the claim to confirm the amount of weekly payments...
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Secondary psychological injuries
Secondary psychological injuries in workers compensation refer to mental health conditions that develop as a result of the initial work-related physical injury or illness...
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Activities of daily living (ADL)
Activities of daily living assessment reviews the impact the workplace injury has on the worker's everyday tasks such as personal care, household chores, leisure activities and supporting their...
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How to assist other staff that may be impacted by a workers compensation claim
We understand that a workers compensation claim doesn't only affect the injured worker within a workplace...
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Psychological injuries in the workplace
Employers play a large role in promoting and maintaining psychological wellbeing of workers...
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How to continue to support your worker after a claim is declined
It's important to adopt an empathetic and supportive approach towards a worker who has a psychological injury, even after a claim is declined...
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Other claims stakeholders
There are multiple claim stakeholders involved in a workers compensation claim, each have different roles to play to assist the person recover from their injury and return to work...
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Step down (13-week and 52-week)
Once your worker's claim has been accepted for liability, they will start to receive weekly payments to assist with their recovery whilst they are unable earn their usual income...
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Weekly payments
Once your worker's claim has been accepted for liability, they will start to receive weekly payments to assist with their recovery whilst they are unable earn their usual income...
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Weekly payments for exempt workers and volunteers
Once your worker's claim has been accepted for liability, they will start to receive weekly payments to assist with their recovery whilst they are unable earn their usual income...
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Liability decisions for mental health claims
All claims that proceed beyond the provisional liability phase must proceed to a liability decision, in accordance with legislation and guidelines from the State Insurance Regulator Authority (SIRA)...
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Eligibility for continuation of wages and medical benefits
Your employee's entitlement to weekly benefits is limited by the workers compensation legislation...
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Employer's role
In New South Wales, employers have an important role in supporting the recovery of their worker following a workplace injury or illness...
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Actions that flow from investigations: How does the claims service provider use this information?
The investigations used on claims can assist claims service providers to make sound decisions on liability, treatment and provide updated clinical opinions on your worker's injury and recovery...
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The claims journey
While no mental health claim is the same, there are some common milestones for all claims journey...
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Common psychological treatments
Different types of mental health conditions require different treatments. Psychological treatments provide either an alternative to medication, or work alongside medication...
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Your return to work obligations
Supporting your injured worker to return to safe and sustainable work as soon as possible is necessary to meet your legal obligations...
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What are workplace psychosocial risks?
Workplace psychosocial risks refers to the psychological and social factors in the workplace that have the potential to affect employees' mental health and wellbeing...
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What to expect in the first seven days of a claim
Once you have lodged the claim on behalf of your worker or have been notified of their claim lodgement via your Claims Service Provider, the next step is to support your worker with their recovery...
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Work injury damages
Work injury damages (WID) are a type of settlement to resolve a claim in circumstances where an employer's negligence has contributed to the causation of a workplace injury...
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Claims Service Provider support
How your Claims Service Provider can support you as your injured worker recovers from a psychological workplace injury...
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Medical expenses and other medical-related entitlements
As part of the claim, your worker may be entitled to medical expenses to assist them with their recovery and return to work journey...
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Lump sum payments
If you injured worker suffered permanent impairment as a result of a work-related psychological injury they may be entitled to a lump sum compensation...
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What is the injured worker entitled to?
Depending on the type and severity of the injury, your worker may be eligible for all or some of the following benefits...
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Liability decision types
There are several types of liability decisions that can be made on a workers compensation claim...
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When your worker feels unsafe or at risk
There may be times in your worker's recovery journey where they feel unsafe or at a risk of hurting themselves or others...
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Commutations
A commutation is an agreement between your worker and insurer to finalise the claim via a single lump sum payment...
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Frequently asked questions
Common questions employers have about mental health claims...
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Return to work
Early return to work assists with recovery, prevents deconditioning, and provides injured workers with workplace social support connections...
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Types and purpose of investigations
Throughout the course of the claim the claims service provider may need to request investigations to gather medical and/or factual information about the claimed injury...
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Medical case conference involvement and how to contribute to recovery as an employer
Medical case conferences are designed to facilitate communication between stakeholders to identify goals, discuss any barriers and identify agreed strategies to achieve a supportive and sustainable...
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What information is available to the employer?
The certificate of capacity is the main way in which the nominated treating doctor (NTD) communicates with the worker's support team...
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Looking after yourself and your workplace
At times, there are situations where work and life stress can influence our mood and ability to run a business and fulfil our jobs...
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Gathering information
To effectively manage the claim and support the worker with their injury, the case manager will need to obtain updated medical information across the life of a claim...
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How to support your worker
Your role as an employer is crucial in supporting your worker recover at and return to work following a work-related injury...
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Reviewing psychosocial risks in NSW workplaces: recent changes to employer responsibilities
The importance of addressing psychosocial risks in the workplace has gained significant recognition in recent years...
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How to lodge a claim
What to do when there is a psychological injury or illness in your workplace...
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Treatment entitlements for the injured worker
Injured workers can claim expenses relating to medical treatments and services, including ambulance service, hospital treatment, aids, medical and related health treatment and workplace rehabilitation...
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Common mental health conditions
Poor mental health may affect, among other things, our sleep, mood, motivation and energy. If symptoms persist, they can start to impact our daily living, relationships, physical health and our...
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Workplace rehabilitation providers
Workplace rehabilitation provider services are delivered by rehabilitation consultants with allied health qualifications...
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Injury management planning
An injury management plan is a tailored written document which can assist you in understanding the next steps of your worker's recovery...
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Suitable work
What a successful return to work after a psychological injury involves, how to identify suitable duties and reasonable modification or support after a psychological injury...
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Whole person impairment
A worker who has sustained an injury that results in permanent impairment may be entitled to receive a lump sum payment as compensation...
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Recovery at work and return to work goals
Helping your worker return to work following a workplace injury is a team effort involving the worker, treatment providers, claims service provider, rehabilitation provider (if involved) and you as...
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Injured worker obligations
Better return-to-work outcomes are achieved when workplaces engage with workers early and provide support to facilitate timely and safe return to work...
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Retirement
Your injured worker's entitlement to compensation is impacted by their retirement age...
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Dispute pathways
If you feel unsatisfied with a decision that your Claims Service Provider (CSP) has made on your claim, you have the right to request a review of the decision...
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Sharing of information
Throughout the life of your claim, your claims service provider will need access to your medical information to ensure they can manage your claim as effectively as possible...
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How decisions are made
When your case manager has all the available information before them, they may be ready to make a formal liability decision...
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Weekly benefit payments
If you're injured at work, you may be entitled to receive weekly benefit payments...
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When it's all too much or you're feeling unsafe
There may be times in your recovery where you feel unsafe or at risk of harming yourself or others...
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Activities of daily living (ADL)
Activities of daily living assessment reviews the impact of your workplace injury on your everyday tasks such as personal care, household chores and leisure activities and supporting your recovery...
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Work injury damages
Work injury damages (WID) are a type of settlement to resolve a claim in circumstances where an employer's negligence has contributed to the causation of a workplace injury...
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Requesting further treatment
If your treatment team believe that you require additional treatment after your pre-approved treatment, they will inform your claims service provider using one of these methods...
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Work capacity decisions
A work capacity decision is a decision made by a Claims Service Provider throughout your claim to confirm the amount of your weekly benefit payments...
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Types and purpose of investigations
As part of the claims process, you may be required to participate in factual or medical investigations...
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Ongoing communication
We understand that lodging a claim after your injury can lead to temporary changes in both your professional and personal life and this can be both confronting and confusing...
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Claims Service Provider support
How your Claims Service Provider can help and their limitations...
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Different workers compensation schemes
We provide insurance and care services to the businesses, people and communities of NSW...
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Eligibility for continuation of wages and medical benefits
Your entitlement to weekly and medical benefits is limited by workers compensation legislation...
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Retirement
Your entitlement to compensation is impacted by your retirement age...
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Commutations
A commutation is an agreement between you and your Claims Service Provider to make a single lump sum payment that includes weekly and/or medical, hospital and rehabilitation expenses...
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Who can help you?
There are multiple support offerings to assist with your return to work, including support from a rehabilitation provider...
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Pre-approved treatment
This information applies to claims where provisional liability for medical expenses has been accepted or the claim has been accepted formally...
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Recovery at work
It is widely accepted that the longer you are away from work, the harder it can be to return. Workers who recover at work, tend to have faster outcomes...
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Return to work goals
Returning to work is an important part of your treatment and rehabilitation from injury. You can play an active role in the planning of your return to work...
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Other claim stakeholders
There are multiple claims stakeholders involved in a workers compensation claim. Each have different roles to play to assist you to recover from your injury and return to work...
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Injury Management Plans
An injury management plan is a tailored written document which can assist you in understanding the next steps of your recovery...
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Your employer's obligations
While you recovery from your workplace injury, there are certain obligations you and your employer need to participate in...
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Overview of the claims journey
There are many things that happen during a workers compensation claim for mental health injuries...
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Common mental health conditions
Poor mental health may affect, among other things, our sleep, mood, motivation and energy. If symptoms persist, they can start to impact our daily living, relationships, physical health and our...
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SIRA initiatives
The State Insurance Regulatory Authority (SIRA) assists workers with various vocational programs to ensure you recover or, when appropriate, obtain new employment...
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Liability decision types
Once you've lodged your claim and your case manager has contacted you, an important process plays out—the decision about whether your injury is covered under workers compensation law...
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Purpose of the Mental Health Claims Hub
Living with a mental health condition can make it difficult to live life as you normally would...
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Lump sum payments
If you have suffered a permanent impairment as a result of a work-related injury, you may be entitled to a lump sum compensation...
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How to lodge a claim
How to make a claim and what actions your service provider and employer can take...
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Finishing treatment
As your symptoms start to improve and your functioning gradually returns to that of your pre-injury level, your treatment team will start to discuss finalising your treatment...
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Self-care strategies
Self-care is the activities that we choose to complete regularly for our own health and wellbeing. You may have been engaging in self-care activities and not even realised it...
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Medical case conferences
The purpose of a medical case conference is to bring together your support team and provide an opportunity to collaborate and discuss the best pathway forward for your recovery...
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First seven days of a claim
Once you have lodged your workplace mental health claim, what happens next?...
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Secondary psychological injuries
Secondary psychological injuries in workers compensation refer to mental health conditions that develop as a result of the initial work-related physical injury or illness...
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Your obligations
While a work-related injury can have a significant impact on your life, research has consistently shown that getting back to work is important for your health and wellbeing...
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Common psychological treatments
Different types of mental health conditions require different treatments. Here are some common and less common forms of psychological treatment...
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Who will you interact with?
Throughout the life of your claim your treatment team may change to suit your needs. For psychological injuries, you will most commonly be treated by a nominated treating doctor and a psychologist...
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Lisa McIntyre
Lisa is a member of the icare board, and an experienced company director with a broad portfolio that spans healthcare, insurance, technology and e-learning sectors in Australia and overseas...
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Peeyush Gupta AM
Peeyush Gupta is a Non-Executive Director of icare, as well as the Chair of their Investment and Asset Committee, and member of the Customer, Technology and Innovation Committee...
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John Robertson
John Robertson is the Chair of the icare Board. He is also Chief Operating Officer at Foodbank NSW & ACT, Director for the NSW Council of Social Service and a former politician...
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Tony Wessling
Tony Wessling joined icare in November 2019. His background reflects a depth in strategic transformation, product and digital operations in the financial services sector as well as leading high-...
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Chris Bertuch
Chris is a senior executive and leader with over 30 years’ experience spanning corporate strategy, legal, corporate affairs and governance...
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Lifetime Care - Sexuality Policy
This policy provides participants guidance on treatment, rehabilitation and care services that Lifetime Care can pay for in relation to a participant’s injury-related sexuality and sexual health needs...
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Tanya Graham
Before joining icare, Tanya was Executive General Manager, Strategic Programs and Interim CIO for Healthscope, Australia’s second largest private hospital operator, where she developed a new...
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Karen Scroope
Karen brings over 20 years' experience working in information technology with most of that time dedicated to insurance...
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Dai Liu
Dai is a qualified actuary with more than a decade of experience in general insurance, with a focus on injury schemes...
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Scott North
Scott brings significant risk and governance experience to the icare team, with extensive experience in the insurance sector...
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Rashi Bansal
Rashi Bansal is the Group Executive Organisational Performance...
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Previous improvement updates
As we have made improvements at icare we have provided updates to show progress...
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Customer Advocate
Your Customer Advocate is here to be your voice within icare, helping deliver fair customer outcomes for you, our customer...
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Medical Support Panel (MSP)
Medical Support Panel (MSP) is to leverage specialist medical expertise to improve health outcomes and the experience for injured workers and employers...
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icare customer experience
We use a range of metrics, including Customer Satisfaction (CSAT), to understand how we can improve our customer experience...
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Customer Advocate Report
icare launches update hub on workers compensation improvements...
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Subscribe to our 'CSP Connect' e-newsletter
Sign up to our free regular e-newsletter for Claim Service Providers (CSPs) and receive the latest news, events and updates on icare's Workers Compensation scheme direct to your inbox...
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Work trial information for potential host employers
Work Trial program information for potential host employers...
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Work trial program information for workers
Work trial information for workers...
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Form: Request for exemption from return to work coordinator training
Return to work coordinator training exemption...
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Silica fact sheet - English
Exposure to silica dust can result in inflammation and scarring of the lung and serious diseases may develop later...
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icare Lung screen brochure
Download the icare Lung Screen brochure to find out more about icare’s health monitoring services, including the mobile Lung Bus that comes to your workplace...
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Exclusion from Grouping Registration Form
Employers can use this form to register related employers for the purpose of workers insurance premium assessment...
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Grouping Registration Form
Grouping applies to related employers that hold workers insurance policies in NSW and who have combined wages over the prescribed amount, including not-for-profit employers...
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Feedback and complaints: Insurance for NSW
If you're unhappy about something or wish to make a complaint, talk to your Insurance for NSW contact. They may be able to rectify your concerns immediately...
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Feedback and complaints: Sporting Injuries
If you're unhappy about something or wish to make a complaint, talk to your Sporting Injuries policy or claims contact. They may be able to rectify your concerns immediately...
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Feedback and complaints: Workers Insurance policy
If you're unhappy about something or wish to make a complaint, talk to your Workers Insurance policy contact. They may be able to rectify your concerns immediately...
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Feedback and complaints: Home Building Compensation Fund
If you're unhappy about something or wish to make a complaint, talk to your Home Building Compensation Fund contact. They may be able to rectify your concerns immediately...
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Feedback and complaints: Employer Engagement
If you're unhappy about something or wish to make a complaint about your Workers Compensation Claims Service Provider, talk to your Employer Engagement contact. They may be able to rectify your...
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Feedback and complaints: Lifetime Care and Workers Care
If you're unhappy about something or wish to make a complaint, talk to your Lifetime Care or Workers Care contact. They may be able to rectify your concerns immediately...
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Feedback and complaints: CTP Care
If you're unhappy about something or wish to make a complaint, talk to your CTP Care contact. They may be able to rectify your concerns immediately...
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Part 17 - Buying into the Lifetime Care and Support Scheme - DRAFT
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Part 19 - Alternative expenditure option - DRAFT
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Part 18 - Payments under the scheme (approved providers and special circumstances) - DRAFT
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Part 15 - Prostheses - DRAFT
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Part 16 - Vocational training and vocational rehabilitation - DRAFT
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Part 12 - Transport (modifications modifications to a motor vehicle) DRAFT
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Part 11 - Participants living overseas - DRAFT
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Part 15 - Prostheses (Companions)
This Part of the Lifetime Care and Support Guidelines is made under the Motor Accidents (Lifetime Care and Support) Act 2006 (the Act), including sections 11A, 11AA, 23, 28 and 58 in plain english...
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Promontory – Fifth Quarterly Update on icare's Improvement Program
This update sets out Promontory Australia's observations on icare's progress in addressing the McDougall and GAC Recommendations during the period 1 November 2022 to 31 January 2023...
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Improvement progress dashboard - October 2022
This document shows icare's Improvement Program's progress against review recommendations...
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Promontory – Sixth Quarterly Update on icare's Improvement Program
This update sets out Promontory Australia's observations on icare's progress in addressing the McDougall and GAC Recommendations during the period 1 February 2023 to 30 April 2023...
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PIAWE fact sheet: Unpaid leave
This fact sheet provides guidance as to when a worker’s relevant earning period should be adjusted to exclude extended periods of unpaid leave in the 52 weeks before the injury...
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Pre injury average weekly earnings
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PIAWE fact sheet: Short-term worker
This fact sheet provides guidance as to when prospective earnings may be taken into account to calculate a short-term worker’s pre-injury average weekly earnings (PIAWE)...
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PIAWE fact sheet: Agreements
The purpose of this fact sheet is to introduce the concept of pre-injury average weekly earnings (PIAWE) agreements...
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icare application for approval of a PIAWE agreement form - IfNSW
Use this form if the injury happened on or after 21 October 2019 and both the worker and employer are seeking insurer approval to apply an agreed amount as the worker’s PIAWE...
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icare application for approval of a PIAWE agreement form
Use this form if the injury happened on or after 21 October 2019 and both the worker and the employer are seeking insurer approval to apply an agreed amount as the worker's PIAWE...
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PIAWE quick reference guide
Calculating pre-injury average weekly earnings for workers injured on or after 21 October 2019. Does not apply to exempt workers...
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PIAWE fact sheet: Indexation
Indexation is a technique used to adjust workers compensation payments so that they keep up with inflation. The purpose of this fact sheet is to explain how a claim is indexed depending on the date of...
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PIAWE fact sheet: Aligning to pay cycle
This fact sheet provides guidance as to when a worker's relevant earning period should be adjusted to align with a worker's usual pay cycle...
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PIAWE fact sheet: Apprentices, trainees and young people
Apprentices, trainees and young people under the age of 21 are entitled to incremental earning increases at certain stages or ages during their employment...
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PIAWE fact sheet: Concurrent employment
The purpose of this fact sheet is to provide guidance on how to calculate the pre-injury average weekly earnings (PIAWE) for a worker who was employed by more than one employer at the time of injury...
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PIAWE fact sheet: Relevant earning period
The purpose of this fact sheet is to introduce what is included in gross earnings and the relevant earning period, and how it relates to the calculation of a worker's pre-injury average weekly...
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Calculating PIAWE form and fact sheet
Use this form if the injury happened on or after 21 October 2019. The completed form must be received by the insurer within 3 calendar days of request. This form does not apply to exempt workers...
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PIAWE fact sheet: PIAWE overview
The purpose of this fact sheet is to provide a brief overview of pre-injury average weekly earnings (PIAWE) and explain the different ways to calculate PIAWE...
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PIAWE fact sheet: Change in circumstances
This fact sheet provides guidance as to when a worker's relevant earning period should be adjusted to take into account a change in earning circumstances in the 52 weeks before injury...
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Promontory - Ninth Quarterly Update on icare's Improvement Program
This update sets out Promontory Australia’s observations on icare’s progress in addressing the McDougall and GAC Recommendations during the period from 1 November 2023 to 30 January 2024...
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New Claims Model – Provider FAQ
An information pack for providers with frequently asked questions (FAQs) about the changes to claims management...
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New Claims Model – Employer FAQ
An information pack for employers with frequently asked questions (FAQs) about the changes to claims management...
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New Claims Model – Broker FAQ
An information pack for brokers with frequently asked questions (FAQs) about the changes to claims management...
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McDougall Review - Medical Costs Submission
icare and Workers Compensation Independent Review - Submission by Insurance and Care NSW. Management of medical costs for injured workers...
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McDougall Review - Whole Person Impairment submission
icare and Workers Compensation Independent Review - Submission by Insurance and Care NSW. Assessment of whole person impairment (WPI)...
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Professional Standards Framework Competency and Skills Report June 2024
The Professional Standards Framework (PSF) strengthens the delivery of an improved workers’ compensation claims model for workers and their employers/agencies across NSW...
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McDougall Review - legislative amendment submission
icare and Workers Compensation Independent Review - Submission by Insurance and Care NSW. Potential amendments to workers compensation legislation...
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Improvement Progress Dashboard February 2022
This document shows icare's Improvement Program's progress against review recommendations...
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Improvement Program Progress Dashboard: October 2021
This document shows icare's Improvement Program's progress against review recommendations...
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Promontory - Seventh Quarterly Update on icare improvement program
This update sets out Promontory Australia's observations on icare's progress in addressing the McDougall and GAC Recommendations during the period 1 May 2023 to 31 July 2023...
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Claims Management Service Model - Infographic
icare's customer-centric claims service model illustrates the triaging logic and services, as we as the role of technology in the claims lifecycle...
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Promontory - Eighth Quarterly Update on icare's Improvement Program
This update sets out Promontory Australia’s observations on icare’s progress in addressing the McDougall and GAC Recommendations during the period 1 August 2023 to 31 October 2023...
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icare foundation Quality of Life Fund application form
icare foundation Quality of Life Fund application form...
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icare foundation Quality of Life Fund Fact sheet
icare foundation Quality of Life Fund Fact sheet...
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icare foundation Quality of Life Fund FAQs
icare foundation Quality of Life Fund FAQS...
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Quality of Life Fund Information Session
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HIH/FAI Rescue Package
After the collapse of HIH Insurance in 2001, the NSW Government established a rescue package for affected homeowners...
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icare foundation pitch in criteria
Download our guidelines and application criteria for the icare foundation pitch in...
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icare Foundation Year in Review 2018-19
icare Foundation’s first Year in Review showcases our progress and some of our partnerships and programs that have made a real difference to the lives of the people we service and support...
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How we care for homeowners
Learn about the home building compensation fund and how we’re here to care for homeowners in NSW...
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Certificates register
Search the HBCF certificates of insurance online. How to use the register and what you should check to ensure you are covered...
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Check your Eligibility
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Apply for a Certificate of Insurance
How and when builders should make an application for a hbcf certificate of insurance...
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Quoting for claims work
The HBCF Claims Quoting System (CQS) allows you to register interest in completing work on any of our current claims...
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How we work with builders and distributors
Information on what the Home Building Compensation Fund is, and what it means for you as a builder...
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February 2018
Download the claims lodgement website statistics for February 2018...
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Multicultural Inclusion Action Plan FY21-23
By implementing this Multicultural plan we will embody a way of working that ensures we are open and easily accessible to people from all cultural backgrounds...
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icare Reflect Reconciliation Action Plan 2022–2023
The icare Reflect Reconciliation Action Plan sets out our path for the 12 months from November 2022 to deliver better outcomes for the First Nations peoples and communities we work and interact with...
