1. General Lines and HBCF Claims Service Provider Contract - Executed- Redacted

    Information PDF [2.9 MB]

    General Lines and HBCF Claim Service Provider Formal Instrument Agreement...

  2. Information and Records Management Policy

    Policies PDF [0.2 MB]

  3. Paralympian Speakers Program Flyer

    Information PDF [0.4 MB]

    icare Paralympian Speakers Program is run in partnership with Paralympics Australia and provides icare customers with access to Paralympians who have been affected by workplace injury to talk to their...

  4. Procurement Policy

    PDF [0.3 MB]

  5. Fact sheet for employers - Supporting your employees affected by bushfire trauma

    Information PDF [0.1 MB]

    Your employees may be affected to varying degrees, however there are some practical ways to help your team members find assistance...

  6. Fact sheet for individuals - Looking after yourself following the bushfires

    Information PDF [0.2 MB]

    Following a disaster, we can fall into the trap of not looking after our health and wellbeing, as we may be focusing on the immediate situation. During these times of high stress, it is important to...

  7. Supporting your employees affected by bushfires - after six months

    Tools PDF [0.3 MB]

    People impacted by the bushfires may still be experiencing symptoms of distress, even after six months. This flyer offers advice and assistance for businesses...

  8. Community resources fact sheet

    Tools PDF [46 KB]

    icare has put together a list of community resources that may be useful when you, your friends, family or colleagues may require additional support...

  9. Looking after yourself following the bushfires - after six months

    Tools PDF [0.2 MB]

    People impacted by the bushfires may still be experiencing symptoms of distress, even after six months. This flyer offers advice and assistance for individuals...

  10. AlliedMobileHealth

    PDF [62 KB]

  11. Acquired brain injury services NSW information sheet

    Information PDF [0.2 MB]

    Acquired Brain Injury Services NSW Inc is the largest not-for-profit specialised support service for people with an acquired brain injury in NSW...

  12. Invitation: Expression of Interest

    Forms PDF [1.1 MB]

    This invitation is a formal request for suitably-qualified research institutions to submit a response...

  13. Easy English guidelines for social distancing

    Information PDF [67 KB]

    COVID-19 is a serious illness and the Government needs everyone to help stop the spread...

  14. COVID-19 and beyond fact sheet

    Information PDF [62 KB]

    Information for employers impacted by COVID-19: adjusting your cover and managing your payments and claims...

  15. Invitation for Expression of Interest

    Forms PDF [1.1 MB]

    In this initiative, the icare Foundation is focused on preventing psychological injuries from being sustained in the workplace and reducing psychological injury risk for workers in the health and...

  16. COVID-19 safety checklist for mobile workers

    Forms PDF [0.3 MB]

    This checklist is for workers who travel to different locations as part of their job. It provides basic and practical ways to reduce the risk of exposure to COVID-19...

  17. Property CAT Claim Form

    Forms PDF [0.1 MB]

  18. Independent review of icare's Improvement Program

    Reports PDF [0.5 MB]

    Interim Establishment Report detailing the progress in addressing the McDougall and GAC recommendations prepared by Promontory Australia...

  19. Motor CAT Claim Form

    Forms PDF [0.1 MB]

  20. icare response to Law and Justice Committee dated 30 November 2021

    Reports PDF [0.6 MB]

    Update in response to recommendation 7 standing committee on law and justice report...

  21. Shine Arts Prize 2024 - Guide to entering competition

    Guidelines PDF [0.1 MB]

    Information for entrants to icare’s 2024 Shine Arts Prize on how to enter the competition...

  22. Shine Arts Prize Terms and Conditions of Entry

    Information PDF [0.2 MB]

    This document informs entrants and relevant parties of the terms and conditions of entering icare's Shine Arts Prize competition...

  23. Shine Arts Prize 2024 - Frequently asked questions

    Information PDF [0.2 MB]

    Frequently asked questions for entrants to icare’s 2024 Shine Arts Prize on preparing an entry for the competition...

  24. Shine Art Prize Terms and Conditions

    Guidelines PDF [0.1 MB]

    Shine Art Prize terms and conditions...

  25. Shine Arts Prize 2024 Flyer for participating artists

    Information PDF [0.9 MB]

    This flyer is for Lifetime Care participants and workers in the Workers Care Program about the Shine Arts Prize competition...

  26. Shine Writers' Prize terms and conditions

    Information PDF [0.1 MB]

    The purpose of this document is to inform entrants and other relevant persons of the terms and conditions that apply to the entry into icare's Shine Writers' Prize...

  27. Shine Writers' Prize submission guidelines

    Guidelines PDF [0.2 MB]

    This document has full details on the Shine Writers' Prize, entry guidelines and frequently asked questions...

  28. Shine Writers' Prize 2023 Collected Works

    PDF [15.3 MB]

    This collected works includes all the entries received for the 2023 Shine Writers' Prize...

  29. Worker Injury Assessment Form

    Forms DOCX [0.2 MB]

    Workers Compensation Insurers making an application for injured workers to enter the Workers Care program complete this form to assist Workers Care decide if the injured worker continues to meet the...

  30. Cabcharge request form

    Forms DOCX [0.2 MB]

    This form is for participants, workers, clients and service providers working with Lifetime Care, Workers Care and CTP Care to request Cabcharge for taxi travel...

  31. Invoicing requirements - Workers Care

    Information PDF [0.1 MB]

    Service providers working with Workers Care, refer to this information sheet when sending us tax invoices...

  32. Care needs Assessor Expectations

    Information PDF [0.1 MB]

    Information for icare panel care needs assessors to explain expectations of inclusion on the icare needs assessor panel...

  33. Checklist for Ageing with Traumatic Brain Injury

    Tools PDF [0.2 MB]

    Service providers supporting people with a traumatic brain injury can use this optional checklist to assist them maintain good health as they age...

  34. Patient Health Questionnaire-2 (PHQ-2) for Depression

    Tools PDF [50 KB]

    The Patient Health Questionnaire-2 (PHQ-2) for Depression is an optional screening tool for service providers working with people aged 18 years and over in Lifetime Care and the Workers Care program...

  35. General ageing

    Information PDF [96 KB]

    Information on ageing for service providers and other parties interested in preventative health management for people in Lifetime Care and the Workers Care program...

  36. Checklist for Ageing with a Spinal Cord Injury

    Tools PDF [0.2 MB]

    Service providers supporting people with a spinal cord injury can use this optional checklist to assist them maintain good health as they age...

  37. Invoicing requirements - Lifetime Care

    Information PDF [99 KB]

    Service providers working with Lifetime Care, refer to this information sheet when sending us tax invoices...

  38. FCTPCSP07a Consumables prescription variation form - CTP Care

    Forms DOCX [0.2 MB]

    Service providers working with CTP Care use this form to prescribe a minor variation to the consumable's prescription before the next review...

  39. Prosthetic request form - Workers Insurance

    Forms DOCX [0.2 MB]

    Healthcare professionals working with Workers Insurance use this form to request or change a prosthetics prescription...

  40. SPRS-2 form A (self)

    Forms PDF [65 KB]

    Sydney Psychosocial Reintegration Scale – 2 (SPRS-2) Form A (Self)...

  41. FCTPSP06a Consumables prescription form - CTP Care

    Forms DOCX [0.2 MB]

    Service providers working with CTP Care use this form to prescribe consumables following an assessment...

  42. SPRS-2 form B (self)

    Forms PDF [63 KB]

    Sydney Psychosocial Reintegration Scale – 2 (SPRS-2) Form B (Self)...

  43. SPRS-2 manual

    Forms PDF [0.7 MB]

    Sydney Psychosocial Reintegration Scale – 2 (SPRS-2) manual...

  44. SPRS-2 form A (clinician)

    Forms PDF [65 KB]

    Sydney Psychosocial Reintegration Scale – 2 (SPRS-2) Form A (Informant/Clinician)...

  45. SPRS-2 form B (clinician)

    Forms PDF [63 KB]

    Sydney Psychosocial Reintegration Scale – 2 (SPRS-2) Form B (Clinician)...

  46. Travel booking form - Lifetime Care & Workers Care participants/workers

    Forms DOCX [0.2 MB]

    Use this form if you're a participant or worker in Lifetime Care or Workers Care to request transport and accommodation for injury-related travel...

  47. Travel booking form - Lifetime Care & Workers Care service providers (Word)

    Forms DOCX [0.2 MB]

    Use this form if you're a service provider working with Lifetime Care or Workers Care to request icare to book travel for you...

  48. Diagnostic Imaging Services maximum fees list - July 2023 Excel

    Information XLSX [30 KB]

  49. icare Purchase Order Terms and Conditions

    Information PDF [0.1 MB]

    icare Terms and Conditions of Purchase...

  50. CTP Care Activities of Daily Living ADL Assessment Practice Guide

    Information PDF [0.2 MB]

    Information to assist ADL assessors to complete an ADL Assessment Report...

  51. CTP Care payment codes

    Information PDF [0.1 MB]

    Service providers working with CTP Care, include payment codes on your treatment and care requests to ensure a prompt response...

  52. Invoicing requirements - CTP Care

    Information PDF [89 KB]

    Service providers working with CTP Care, refer to this information sheet when sending us tax invoices...

  53. Case Management Expectations - NSW Health

    Information DOCX [0.2 MB]

    NSW Health Case managers working with Lifetime Care refer to this information sheet to understand our expectations of them...

  54. How to find the Scheme module

    PDF [0.5 MB]

  55. Approved Case Manager Application Form - Private Provider

    Forms DOCX [0.2 MB]

    Private providers wanting to work with Lifetime Care use this form to apply to become an approved case manager...

  56. Dust Diseases Care fact sheet: Grief and loss support

    Information PDF [89 KB]

  57. Case Management Expectations - Private Providers

    Information PDF [0.2 MB]

    Private Case Managers working with Lifetime Care and Workers Care can refer to this document to understand our expectations of their services...

  58. Dust Diseases Care fact sheet

    Information PDF [82 KB]

  59. Approved Case Manager Application Form - NSW Health

    Forms DOCX [0.2 MB]

    NSW Health service providers wanting to work with Lifetime Care use this form to apply to become an approved case manager...

  60. Support for carers fact sheet

    Guidelines PDF [0.1 MB]

    This Dust Diseases Care fact sheet lists some community organisations that can offer you and your family support during difficult times...

  61. My plan Dust Diseases Care to do list

    Forms DOCX [71 KB]

  62. Supporting Health Literacy - the role of case managers

    Information PDF [0.2 MB]

    Service providers working with Lifetime Care and Workers Care can refer to this information to learn about their role in supporting health literacy...

  63. Current living arrangements – adult (MPF008)

    Information DOCX [0.2 MB]

    Case Managers working with Lifetime Care and Workers Care can use this optional template to explore household and family supports available to the person and any barriers that may impact their...

  64. Writing Goals in My Plan (MPI010)

    Information PDF [0.2 MB]

    Case managers working with Lifetime Care and Workers Care writing goals in My Plan can refer to this information to understand the My Plan approach to writing goals...

  65. Building cultural competency in working with First Nations people (MPI005)

    Information PDF [0.2 MB]

    Service providers working with Lifetime Care and Workers Care can refer to this information to access resources aimed at developing cultural competency...

  66. My Plan Preparation – participants (MPI020-P)

    Information PDF [0.2 MB]

    Participants in Lifetime Care can find information about the My Plan preparation phase...

  67. Guide to My Plan Template (MPI019)

    Forms PDF [0.3 MB]

    Service providers creating My Plans with people in Lifetime Care or Workers Care can refer to this document for guidance on completing the My Plan template...

  68. Therapy progress report guide (MPI016)

    Information PDF [0.1 MB]

    Service providers working with Lifetime Care and Workers Care can refer to information about therapy progress reporting and how to use the Therapy progress report template...

  69. Selecting service providers – Lifetime Care participants (MPI017)

    Information PDF [0.1 MB]

    Information for participants and their families on what to consider when selecting service providers to deliver their funded services...

  70. Selecting service providers – Workers Care workers (MPI018)

    Information PDF [0.1 MB]

    Information for injured workers and their families on what to consider when selecting service providers to deliver their funded services...

  71. My FIRST plan preparation tool (MPF015)

    Forms DOCX [0.2 MB]

    People preparing or assisting others in Lifetime Care or Workers Care can use this tool to prepare for their first My Plan...

  72. My NEXT plan preparation tool (MPF016)

    Forms DOCX [0.2 MB]

    People preparing or assisting others in Lifetime Care or Workers Care can use this tool to prepare for their second and subsequent My Plans...

  73. My Plan to manage my affairs (MPF005)

    Forms DOCX [0.2 MB]

    Service Providers working with Lifetime Care and Workers Care can use this template to assist a person and their family in navigating deteriorating health and the approach of reduced independence or...

  74. My Plan to help keep me safe (MPF006)

    Forms DOCX [0.2 MB]

    Service Providers working with Lifetime Care and Workers Care can use this template to guide the identification of risks in a person’s environment or circumstances and document the strategies and...

  75. Activities and participation – adult (MPF007)

    Forms DOCX [0.2 MB]

    Case Managers working with Lifetime Care and Workers Care can use this optional template to explore the range and frequency of supports a person requires to complete activities and participate...

  76. Current living arrangements – child (MPF009)

    Forms DOCX [0.2 MB]

    Case Managers working with Lifetime Care can use this optional template to explore household and family supports available to the person and any barriers that may impact their recovery...

  77. Personal considerations – adult (MPF010)

    Forms DOCX [0.2 MB]

    Case Managers working with Lifetime Care and Workers Care can use this optional template to facilitate conversations about the person’s response to what is happening around them and how they are...

  78. Personal considerations – child (MPF011)

    Forms DOCX [0.2 MB]

    Case Managers working with Lifetime Care use this optional template to facilitate conversations about the person’s response to what is happening around them and how they are adjusting to, or accepting...

  79. Thinking about you – child (MPF013)

    Forms DOCX [0.2 MB]

    Case Managers working with Lifetime Care can use this optional template to support strengths-based planning by exploring the person and family’s strengths...

  80. Thinking about you – adult (MPF012)

    Information DOCX [0.2 MB]

    Case Managers working with Lifetime Care and Workers Care can use this optional strengths-based planning template to explore the person and family’s strengths...

  81. My Plan goals summary sheet (MPF018)

    Forms DOCX [0.2 MB]

    Case Managers working with Lifetime Care and Workers Care use this template to document a person’s goals and how they intend to achieve them...

  82. Mandatory reporting for case managers (MPI003)

    Information PDF [0.2 MB]

    Case Managers working with Lifetime Care and Workers Care can use this information sheet to learn about their obligations and resources regarding mandatory reporting...

  83. My Plan framework – providers (MPI001)

    Information PDF [0.2 MB]

    The My Plan Framework is designed to support the person-centred approach to planning...

  84. Supporting Health Literacy – Using the Conversational Health Literacy Assessment Tool (MPI008)

    Information PDF [0.2 MB]

    This five-page document provides information on what Conversational Health Literacy Assessment Tool is and questions to ask a person when using Conversational Health Literacy Assessment Tool to...

  85. Balancing dignity of risk and duty of care (MPI006)

    Information PDF [0.3 MB]

    Service providers working with Lifetime Care and Workers Care can refer to this information to learn about balancing duty of care with dignity of risk...

  86. My Plan Preparation – workers (MPI020-W)

    Information PDF [0.2 MB]

    Workers in Workers Care can find information about the My Plan preparation phase...

  87. My Plan Manual (MP1)

    Information PDF [0.6 MB]

    The My Plan Manual is for case managers and planning facilitators: a comprehensive overview of the principles of My Plan, including guidance on how to use the tools and templates and related resources...

  88. Practical strategies for promoting independence – providers (MPI012)

    Information PDF [0.2 MB]

    Case managers working with Lifetime Care and Workers Care can refer to this information sheet to identify the My Plan tools that can assist them when promoting independence with participants and...

  89. Therapy Progress Report Template (MPF017)

    Forms DOCX [0.3 MB]

    Service providers working with Lifetime Care and Workers Care can choose to use this or their own template to provide an update or request for ongoing services, at the completion of a block of...

  90. WHOQOL Calculator

    XLSX [41 KB]

    This form is for WHOQOL assessors in Lifetime Care and Workers Care to calculate the overall scores for a WHOQOL questionnaire...

  91. WHOQOL Questionnaire - Quality of life assessment (digital)

    Information PDF [0.3 MB]

    WHOQOL assessors in Lifetime Care and Workers Care use this form to digitally record participant / worker responses to the WHOQOL-Bref questionnaire...

  92. WHOQOL Questionnaire - Quality of life assessment (for print)

    Information PDF [0.1 MB]

    WHOQOL assessors in Lifetime Care and Workers Care use this form to print and manually record participant / worker responses to the WHOQOL-Bref questionnaire...

  93. My Plan Calculator KID_Kiddo KINDLE 7 to 17 (Self)

    Forms XLSX [42 KB]

    This form is for KINDL assessors in Lifetime Care to calculate the overall scores for a KINDL questionnaire for children aged 7–17 years...

  94. Wellbeing and Quality of Life - WHOQOL summary

    PDF [48 KB]

    This form is for case managers and WHOQOL assessors in Lifetime Care and Workers Care to provide summary scores from WHOQOL assessments...

  95. Calculator KID_Kiddo KINDLE 3 to 17 (Parent)

    Forms XLSX [42 KB]

    This form is for KINDL assessors in Lifetime Care to calculate the overall scores for a KINDL questionnaire for parents of children aged 3–17 years...

  96. Completing consumables forms - information sheet

    Forms PDF [0.1 MB]

    Information for service providers in Lifetime Care and Workers Care about how to use and complete the forms to request consumables...

  97. Calculator Kiddy_KINDLE 4 to 6 (Self)

    Forms XLSX [41 KB]

    This form is for KINDL assessors in Lifetime Care to calculate the overall scores for a KINDL questionnaire for children aged 4–6 years...

  98. Consumables prescription variation form

    Forms DOCX [0.2 MB]

    Service providers in Lifetime Care and Workers Care use this form to request minor prescription changes between comprehensive assessments...

  99. Consumables prescription form

    Forms DOCX [0.2 MB]

    Service providers in Lifetime Care and Workers Care use this form to prescribe and request consumables following a comprehensive assessment. Consumables are items required regularly and normally...

  100. Consumables order form

    Forms DOCX [0.2 MB]

    Service providers in Lifetime Care and Workers Care use this form to order consumables following a comprehensive assessment...

  101. Supported Employment and Long Term Supported Employment

    PDF [0.1 MB]

    This document provides information on the supported employment options available to Lifetime Care participants, including long-term supported employment...

  102. Attendant Care Service Request Form

    Forms DOCX [91 KB]

    The Attendant Care Service Request Form outlines the attendant care services that the person requests icare to pay for. Use this form for the Lifetime Care Scheme and Workers Care Program...

  103. Consumables order variation form

    Forms DOCX [0.2 MB]

    Service providers in Lifetime Care and Workers Care use this form to order products following minor prescription changes between comprehensive assessments...

  104. Care Needs Assessment Report Form

    Forms DOCX [0.1 MB]

    Use the Care Needs Assessment Report Form for complex and standard assessments for the Lifetime Care Scheme and the Workers Care Program...

  105. EasyOrder Information Sheet

    Information PDF [41 KB]

    EasyOrder is a way to order equipment without submitting an equipment request. It fast-tracks the order and supply of equipment considered low-cost and low-risk. It can be used for participants in the...

  106. Vocational Services Funding Guide

    PDF [98 KB]

    Use this guide to assist you in requesting different vocational services when working with Lifetime Care participants...

  107. Guide to completing the Work Options Plan

    Information PDF [50 KB]

  108. The 6 key steps when you are injured at work

    Information PDF [0.3 MB]

    Treatment and care to support recovery to work...

  109. 5 key steps for GPs treating patients injured at work

    Information PDF [0.1 MB]

    The important role GPs play in treating patients injured at work...

  110. Working within the Workers Care Program

    Information PDF [1.9 MB]

    Information for new service providers...

  111. Resource 3- Cognitive Re-appraisal

    Tools PDF [66 KB]

    This resource provides a series of questions to create alternative thoughts to reduce stress...

  112. Resource 4- Self-compassion

    Tools PDF [71 KB]

    This resource provides the strategy of self-compassion to build internal resources to better manage stress...

  113. Cost of Claims disclaimer and data quality statement

    Information PDF [0.1 MB]

    This document explains the Cost of Claims report in more detail - including its purpose and key considerations...

  114. Manufacturing Industry Analysis 2017

    Information PDF [0.3 MB]

    2017 analysis highlights the performance of the manufacturing industry based on the high level divisions under the Insurance Premium Order...

  115. COVID-19 Recovery of business

    Tools PDF [1.4 MB]

    Do you want to present to your team and discuss how you want to implement within your own business?...

  116. 5 Ways - Social Connection

    Tools PDF [0.6 MB]

  117. Understanding injuries in manufacturing

    Information PDF [1.3 MB]

    Understanding injuries in manufacturing...

  118. How to respond effectively to the coronavirus

    Information PDF [0.2 MB]

    ‘FACE COVID’ is a set of practical steps for responding effectively to the Corona crisis, using the principles of acceptance and commitment therapy (ACT)...

  119. WIC code and premiums explained

    Information PDF [78 KB]

    WIC code and premiums explained...

  120. Workers Compensation Insurance Insights for Manufacturing Infographic

    Information PDF [44 KB]

    The data in the infographic shows industry insights for businesses with an icare policy and claims reported during the 2017-18 financial year, as at 30 June 2019...

  121. Resilience in Workplace

    Information PDF [0.1 MB]

    Information about, and results from the Resilience in the workplace case study, aimed at improving workplace wellbeing for employers and employees...

  122. Resilience in Workplace - Infographic

    Tools PDF [0.2 MB]

    Infographic to assist with workplace wellbeing and resilience...

  123. Resource 1- What to Observe, Think, Say and Do

    Tools PDF [70 KB]

    This resource provides information on how to manage customer misbehaviour...

  124. Resource 2- Looking after yourself

    Tools PDF [54 KB]

    This resource provides information on how to look after yourself and better deal with stress...

  125. Tips on breaking down barriers for women in the construction industry

    Information PDF [53 KB]

    This infographic provides tips on how to break down barriers for women in the construction industry...

  126. Getting good night's sleep

    Information PDF [0.9 MB]

    Are you employees struggling to get a good nights sleep? Here you'll find things to do to help get a good night's sleep...

  127. Setting up your sleep routine

    Information PDF [0.3 MB]

    A guide to share with your employees to setup a sleep routine for a good night's sleep...

  128. Fatigue Hazard Identification Checklist

    Information PDF [91 KB]

    Help identify fatigue related issues to ensure a safe working environment for your employees. Here’s a checklist to assist you in asses if your employees are impacted by fatigue...

  129. Why your employee's sleep matters

    Information PDF [0.4 MB]

    A fact sheet to help promote healthy sleep habits for your employees in your workplace...

  130. Reopening of business after Covid-19

    Tools PDF [60 KB]

    Want to get a quick overview? Here’s the Summary version of the report...

  131. Changes to preinjury average weekly earnings PIAWE infographic

    Information PDF [44 KB]

    The key changes to the pre-injury average weekly earnings of workers who were injured on or after 21 October 2019...

  132. Reopening for business full report

    Tools PDF [0.4 MB]

    Don’t have time to watch our video or want to share with your team? Here’s the full report with all the steps...

  133. Workers Compensation Insurance insights for Transport Infographic

    Information PDF [46 KB]

    The data in the infographic shows industry insights for businesses with an icare policy and claims reported during the 2017-18 financial year, as at 30 June 2019...

  134. At work, you can recover better flyer

    Information PDF [0.5 MB]

    If you get injured at work, follow these steps to get the support you need and recover faster...

  135. Checklist for lodgement of a Workers Insurance claim

    Tools PDF [0.2 MB]

    Before you lodge your claim, use this checklist to ensure your claim is lodged correctly...

  136. How employers can engage workers after a psychological injury checklist

    Information PDF [0.8 MB]

    A 12 week checklist for employers engaging workers following a psychological injury...

  137. 5 ways to wellbeing

    Information PDF [26 KB]

    Every mind matters, the five ways to wellbeing are through connection, being active, taking notice, to keep learning and to give...

  138. Workers Compensation Insurance insights for Construction Infographic

    Information PDF [45 KB]

    The data in the infographic shows industry insights for businesses with an icare policy and claims reported during the 2017-18 financial year, as at 30 June 2019...

  139. The importance of sleep fact sheet for employers

    Information PDF [0.3 MB]

    Sleep is essential for our health and wellbeing. When we sleep, our brain and body recover and repair, preparing for the next day. Poor sleep can have negative effects in the workplace for tired...

  140. Workers Compensation Insurance insights for Health Infographic

    Information PDF [46 KB]

    The data in the infographic shows industry insights for businesses with an icare policy and claims reported during the 2017-18 financial year, as at 30 June 2019...

  141. Property

    Information

    The TMF declaration process provides icare with the details of the assets and exposures that the Treasury Managed Fund (TMF) will be covering in any given financial year.​...

  142. Liability

    Information

    The TMF declaration process provides icare with the details of the assets and exposures that the Treasury Managed Fund (TMF) will be covering in any given financial year.​...

  143. Motor Vehicle

    Information

    The TMF declaration process provides icare with the details of the assets and exposures that the Treasury Managed Fund (TMF) will be covering in any given financial year.​...

  144. Miscellaneous

    Information

    The Treasury Managed Fund (TMF) declaration process provides icare with the details of the assets and exposures that the TMF will be covering in any given financial year.​...

  145. Workers Compensation

    Information

    The TMF declaration process provides icare with the details of the assets and exposures that the Treasury Managed Fund (TMF) will be covering in any given financial year.​...

  146. How to use the declaration system

    Information

    The TMF declaration process provides icare with the details of the assets and exposures that the Treasury Managed Fund (TMF) will be covering in any given financial year.​...

  147. Our story

    Information

    We’re changing the way people think about insurance and care. We also insure more than 284,000 NSW employers and their 3.4 million employees...

  148. Our commitment to you

    Information

    Changing the way people think about insurance and care services for the businesses, people and communities we protect...

  149. Publications

    Information

    icare produces a range of publications that demonstrates our values. Download our publications for more information...

  150. Procurement Central

    Information

    Making the complex simple by improving our procurement practices...

  151. Forms and resources for builders and homeowners

    Tools

    Browse our forms and resources and download PDF documents specific to you...

  152. Forms and resources for government agencies

    Tools

    Browse our forms and resources and download PDF documents specific to you...

  153. John Marshall

    People

    John, a member of the Paralympian Speakers Program, returned to the police force serving for 44 year and he received the Australian Police Medal...

  154. Ben Houlison

    People

    Ben, a member of the Paralympian Speakers Program, took up rowing after his accident and became the 2006 Australian Champion...

  155. Joany Badenhorst

    People

    Joany, a member of the Paralympian Speakers program, was the first Australian female Para-snowboarder and competed in the Sochi Winter Paralympic Games...

  156. Kahi Puru

    People

    Kahi, a member of the Paralympian Speakers Program, trains six days a week and represented Australia in weightlifting at the 2000 Sydney Paralympics...

  157. Scott Reardon

    People

    Scott, a member of the Paralympian Speakers Program, won silver at the 2013 London Paralympic Games in the 100m race...

  158. Brett Stibners

    People

    Brett, a member of the Paralympian Speakers Program, took up wheelchair basketball after his accident and became an Olympic Gold medalist...

  159. Nigel Smith

    People

    Nigel, a member of the Paralympian Speakers Program, became a professional volleyballer after his accident and competed in the 2000 Sydney Paralympics...

  160. Sam Tait

    Information

    Emerging sit-skier Sam Tait has been a member of the Paralympian Speakers Program from 2018...

  161. Clint Pickin

    People

    Clint, is passionate about telling his story to raise awareness about the importance of training and being risk aware...

  162. David Hall

    People

    David lost his legs when he was hit by a car. He became a tennis champion, winning a gold medal at the 2000 Sydney Paralympics...

  163. Feedback and complaints

    Forms

    Use our complaints and feedback form to provide feedback or make a complaint...

  164. Feedback and complaints

    Information

    If you're unhappy about an experience you've had with us, we want to hear about it...

  165. Understanding workers insurance

    Information

    We answer common questions about the NSW workers insurance scheme...

  166. Sitemap

    Information

  167. Website privacy

    Information

    This Privacy Policy applies to all the publicly accessible pages on this website...

  168. icare Public Data Breach Notification Register

    Information

    This page provides details of any public data breach notifications that icare has made under the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act)...

  169. Connecting work, home and community

    Information

    Welcome to the Social Connections Toolkit. Use this guide to help you to understand and initiate positive social connections - they keep us happier and healthier throughout our lives...

  170. When a worker is off with injury

    Information

    How can you foster social connections, help wellbeing and aid recovery?...

  171. Rebuilding workplaces

    Information

    Welcome to the new world of work. We have developed five downloadable resources to help rebuild social connections in your workplace...

  172. Creative ways to keep your team in touch and connected

    Information

    Looking after our wellbeing, and supporting our teams to do the same, can help to reduce stress. It’s also crucial in enabling us to still take calm and effective action in the midst of this global...

  173. Social connections help prevent injury

    Information

    How can you improve your work culture through connection?...

  174. Your privacy

    Information

    This page is to help you understand how the NSW privacy legislation protects our customers' personal and health information and how icare meets its obligations in respect of this information...

  175. Social Connections Toolkit videos

    Information

    Professor Neil Greenberg explains why social connections are important, and how employers can create workplace environments that promote positive social connections...

  176. COVID-19 information for Dust Diseases service providers

    Information

    Service continuity throughout the COVID-19 pandemic...

  177. icare coronavirus information for CTP Care clients

    Information

    Supporting CTP Care clients during the COVID-19 pandemic...

  178. icare coronavirus information for Home Building Compensation Fund (HBCF)

    Information

    icare responds with frequently asked questions about the impact of coronavirus on the Home Builders Compensation Fund (HBCF)...

  179. How COVID-19 claims are assessed

    Information

    Information about how COVID-19 claims are assessed...

  180. COVID-19 - Frequently Asked Questions for workers

    Information

    icare responds with frequently asked questions about the impact of coronavirus on injured workers...

  181. icare coronavirus information for medical and health providers

    Information

    Information for medical and health providers about coronavirus (COVID-19)...

  182. Fact sheets

    Information

    Resources and tips for employers, workers and service providers...

  183. icare coronavirus information for Dust Diseases Care clients

    Information

    Supporting Dust Diseases Care clients during the Coronavirus (COVID-19) pandemic...

  184. icare coronavirus information for Lifetime Care and Workers Care participants and workers

    Information

    Supporting Lifetime Care participants during the Coronavirus (COVID-19) pandemic...

  185. Accountants: enhance your advice on workers compensation amid COVID-19 workplace changes

    Information

    As governments around the world move to contain the public health risk posed by COVID-19, many businesses have seen a sudden drop in demand for goods and services, and those providing non-essential...

  186. Workers Compensation EFT claims form

    Forms PDF [58 KB]

    Use this form to provide bank account details for your workers compensation claim reimbursements and payments...

  187. Communicating with your GP

    Information PDF [79 KB]

    Information on how to build an effective relationship with your injured worker’s GP, the role of the Nominated Treating Doctor (NTD) and how to best communicate with your NTD...

  188. icare response to WIRO annual report

    Information PDF [98 KB]

    The 2017/18 annual report from the NSW Workers Compensation Independent Review Office raised a number of themes that relate to icare’s operations. For transparency icare is providing an update to...

  189. Workplace rehabilitation fact sheet - Workers Insurance

    Information PDF [0.1 MB]

    icare Workers Insurance fact sheet on workplace rehabilitation...

  190. Legal services fact sheet for employers

    Information PDF [97 KB]

    The purpose of this fact sheet is to support employers' understanding of legal services in claims management...

  191. Employer obligations checklist – worker wage information

    Information PDF [44 KB]

    Overview of wage information employers may need to provide for a worker's weekly payments (PIAWE) reassessment...

  192. New Claims Employer Checklist

    Information PDF [0.8 MB]

    The checklist is designed to help employers with the Workers Compensation process...

  193. PIAWE fact sheet for employers

    Information PDF [96 KB]

    Information for employers on how to set up weekly payments for injured workers...

  194. DXC Injury Management Program

    Guidelines PDF [0.8 MB]

    DXC Injury Management Program...

  195. Cost of claims definition 2021-22 Standard policies

    Policies PDF [52 KB]

    This fact sheet is for Standard policy holders who are experience-rated (Average Performance Premium more than $30,000). It provides the formula and description for cost of claims for standard...

  196. Loss Prevention and Recovery premium model - Application and Renewal Form

    Forms PDF [0.6 MB]

    Loss Prevention and Recovery premium model application and renewal form...

  197. Cost of claims definition 2022-2023 - Loss prevention and recovery policies

    PDF [53 KB]

  198. Cost of claims definition 2022-2023 - Standard policies

    Policies PDF [60 KB]

  199. Claims Performance Adjustment rates 2023-2024

    Information PDF [0.1 MB]

    icare Workers Compensation Insurance Claims Performance Adjustment (CPA) Rates 2023 to 2024...

  200. Loss Prevention and Recovery Statement of Product 2023-2024

    PDF [63 KB]

    The Loss Prevention and Recovery Model offers strong incentives to improve workplace safety and outcomes for injured workers by delivering more immediate financial rewards for effective loss...