General Lines and HBCF Claims Service Provider Contract - Executed- Redacted
General Lines and HBCF Claim Service Provider Formal Instrument Agreement...
General Lines and HBCF Claim Service Provider Formal Instrument Agreement...
icare Paralympian Speakers Program is run in partnership with Paralympics Australia and provides icare customers with access to Paralympians who have been affected by workplace injury to talk to their...
Your employees may be affected to varying degrees, however there are some practical ways to help your team members find assistance...
Following a disaster, we can fall into the trap of not looking after our health and wellbeing, as we may be focusing on the immediate situation. During these times of high stress, it is important to...
People impacted by the bushfires may still be experiencing symptoms of distress, even after six months. This flyer offers advice and assistance for businesses...
icare has put together a list of community resources that may be useful when you, your friends, family or colleagues may require additional support...
People impacted by the bushfires may still be experiencing symptoms of distress, even after six months. This flyer offers advice and assistance for individuals...
Acquired Brain Injury Services NSW Inc is the largest not-for-profit specialised support service for people with an acquired brain injury in NSW...
This invitation is a formal request for suitably-qualified research institutions to submit a response...
COVID-19 is a serious illness and the Government needs everyone to help stop the spread...
Information for employers impacted by COVID-19: adjusting your cover and managing your payments and claims...
In this initiative, the icare Foundation is focused on preventing psychological injuries from being sustained in the workplace and reducing psychological injury risk for workers in the health and...
This checklist is for workers who travel to different locations as part of their job. It provides basic and practical ways to reduce the risk of exposure to COVID-19...
Interim Establishment Report detailing the progress in addressing the McDougall and GAC recommendations prepared by Promontory Australia...
Update in response to recommendation 7 standing committee on law and justice report...
Information for entrants to icare’s 2024 Shine Arts Prize on how to enter the competition...
This document informs entrants and relevant parties of the terms and conditions of entering icare's Shine Arts Prize competition...
Frequently asked questions for entrants to icare’s 2024 Shine Arts Prize on preparing an entry for the competition...
Shine Art Prize terms and conditions...
This flyer is for Lifetime Care participants and workers in the Workers Care Program about the Shine Arts Prize competition...
The purpose of this document is to inform entrants and other relevant persons of the terms and conditions that apply to the entry into icare's Shine Writers' Prize...
This document has full details on the Shine Writers' Prize, entry guidelines and frequently asked questions...
This collected works includes all the entries received for the 2023 Shine Writers' Prize...
Workers Compensation Insurers making an application for injured workers to enter the Workers Care program complete this form to assist Workers Care decide if the injured worker continues to meet the...
This form is for participants, workers, clients and service providers working with Lifetime Care, Workers Care and CTP Care to request Cabcharge for taxi travel...
Service providers working with Workers Care, refer to this information sheet when sending us tax invoices...
Information for icare panel care needs assessors to explain expectations of inclusion on the icare needs assessor panel...
Service providers supporting people with a traumatic brain injury can use this optional checklist to assist them maintain good health as they age...
The Patient Health Questionnaire-2 (PHQ-2) for Depression is an optional screening tool for service providers working with people aged 18 years and over in Lifetime Care and the Workers Care program...
Information on ageing for service providers and other parties interested in preventative health management for people in Lifetime Care and the Workers Care program...
Service providers supporting people with a spinal cord injury can use this optional checklist to assist them maintain good health as they age...
Service providers working with Lifetime Care, refer to this information sheet when sending us tax invoices...
Service providers working with CTP Care use this form to prescribe a minor variation to the consumable's prescription before the next review...
Healthcare professionals working with Workers Insurance use this form to request or change a prosthetics prescription...
Sydney Psychosocial Reintegration Scale – 2 (SPRS-2) Form A (Self)...
Service providers working with CTP Care use this form to prescribe consumables following an assessment...
Sydney Psychosocial Reintegration Scale – 2 (SPRS-2) Form B (Self)...
Sydney Psychosocial Reintegration Scale – 2 (SPRS-2) manual...
Sydney Psychosocial Reintegration Scale – 2 (SPRS-2) Form A (Informant/Clinician)...
Sydney Psychosocial Reintegration Scale – 2 (SPRS-2) Form B (Clinician)...
Use this form if you're a participant or worker in Lifetime Care or Workers Care to request transport and accommodation for injury-related travel...
Use this form if you're a service provider working with Lifetime Care or Workers Care to request icare to book travel for you...
icare Terms and Conditions of Purchase...
Information to assist ADL assessors to complete an ADL Assessment Report...
Service providers working with CTP Care, include payment codes on your treatment and care requests to ensure a prompt response...
Service providers working with CTP Care, refer to this information sheet when sending us tax invoices...
NSW Health Case managers working with Lifetime Care refer to this information sheet to understand our expectations of them...
Private providers wanting to work with Lifetime Care use this form to apply to become an approved case manager...
Private Case Managers working with Lifetime Care and Workers Care can refer to this document to understand our expectations of their services...
NSW Health service providers wanting to work with Lifetime Care use this form to apply to become an approved case manager...
This Dust Diseases Care fact sheet lists some community organisations that can offer you and your family support during difficult times...
Service providers working with Lifetime Care and Workers Care can refer to this information to learn about their role in supporting health literacy...
Case Managers working with Lifetime Care and Workers Care can use this optional template to explore household and family supports available to the person and any barriers that may impact their...
Case managers working with Lifetime Care and Workers Care writing goals in My Plan can refer to this information to understand the My Plan approach to writing goals...
Service providers working with Lifetime Care and Workers Care can refer to this information to access resources aimed at developing cultural competency...
Participants in Lifetime Care can find information about the My Plan preparation phase...
Service providers creating My Plans with people in Lifetime Care or Workers Care can refer to this document for guidance on completing the My Plan template...
Service providers working with Lifetime Care and Workers Care can refer to information about therapy progress reporting and how to use the Therapy progress report template...
Information for participants and their families on what to consider when selecting service providers to deliver their funded services...
Information for injured workers and their families on what to consider when selecting service providers to deliver their funded services...
People preparing or assisting others in Lifetime Care or Workers Care can use this tool to prepare for their first My Plan...
People preparing or assisting others in Lifetime Care or Workers Care can use this tool to prepare for their second and subsequent My Plans...
Service Providers working with Lifetime Care and Workers Care can use this template to assist a person and their family in navigating deteriorating health and the approach of reduced independence or...
Service Providers working with Lifetime Care and Workers Care can use this template to guide the identification of risks in a person’s environment or circumstances and document the strategies and...
Case Managers working with Lifetime Care and Workers Care can use this optional template to explore the range and frequency of supports a person requires to complete activities and participate...
Case Managers working with Lifetime Care can use this optional template to explore household and family supports available to the person and any barriers that may impact their recovery...
Case Managers working with Lifetime Care and Workers Care can use this optional template to facilitate conversations about the person’s response to what is happening around them and how they are...
Case Managers working with Lifetime Care use this optional template to facilitate conversations about the person’s response to what is happening around them and how they are adjusting to, or accepting...
Case Managers working with Lifetime Care can use this optional template to support strengths-based planning by exploring the person and family’s strengths...
Case Managers working with Lifetime Care and Workers Care can use this optional strengths-based planning template to explore the person and family’s strengths...
Case Managers working with Lifetime Care and Workers Care use this template to document a person’s goals and how they intend to achieve them...
Case Managers working with Lifetime Care and Workers Care can use this information sheet to learn about their obligations and resources regarding mandatory reporting...
The My Plan Framework is designed to support the person-centred approach to planning...
This five-page document provides information on what Conversational Health Literacy Assessment Tool is and questions to ask a person when using Conversational Health Literacy Assessment Tool to...
Service providers working with Lifetime Care and Workers Care can refer to this information to learn about balancing duty of care with dignity of risk...
Workers in Workers Care can find information about the My Plan preparation phase...
The My Plan Manual is for case managers and planning facilitators: a comprehensive overview of the principles of My Plan, including guidance on how to use the tools and templates and related resources...
Case managers working with Lifetime Care and Workers Care can refer to this information sheet to identify the My Plan tools that can assist them when promoting independence with participants and...
Service providers working with Lifetime Care and Workers Care can choose to use this or their own template to provide an update or request for ongoing services, at the completion of a block of...
This form is for WHOQOL assessors in Lifetime Care and Workers Care to calculate the overall scores for a WHOQOL questionnaire...
WHOQOL assessors in Lifetime Care and Workers Care use this form to digitally record participant / worker responses to the WHOQOL-Bref questionnaire...
WHOQOL assessors in Lifetime Care and Workers Care use this form to print and manually record participant / worker responses to the WHOQOL-Bref questionnaire...
This form is for KINDL assessors in Lifetime Care to calculate the overall scores for a KINDL questionnaire for children aged 7–17 years...
This form is for case managers and WHOQOL assessors in Lifetime Care and Workers Care to provide summary scores from WHOQOL assessments...
This form is for KINDL assessors in Lifetime Care to calculate the overall scores for a KINDL questionnaire for parents of children aged 3–17 years...
Information for service providers in Lifetime Care and Workers Care about how to use and complete the forms to request consumables...
This form is for KINDL assessors in Lifetime Care to calculate the overall scores for a KINDL questionnaire for children aged 4–6 years...
Service providers in Lifetime Care and Workers Care use this form to request minor prescription changes between comprehensive assessments...
Service providers in Lifetime Care and Workers Care use this form to prescribe and request consumables following a comprehensive assessment. Consumables are items required regularly and normally...
Service providers in Lifetime Care and Workers Care use this form to order consumables following a comprehensive assessment...
This document provides information on the supported employment options available to Lifetime Care participants, including long-term supported employment...
The Attendant Care Service Request Form outlines the attendant care services that the person requests icare to pay for. Use this form for the Lifetime Care Scheme and Workers Care Program...
Service providers in Lifetime Care and Workers Care use this form to order products following minor prescription changes between comprehensive assessments...
Use the Care Needs Assessment Report Form for complex and standard assessments for the Lifetime Care Scheme and the Workers Care Program...
EasyOrder is a way to order equipment without submitting an equipment request. It fast-tracks the order and supply of equipment considered low-cost and low-risk. It can be used for participants in the...
Use this guide to assist you in requesting different vocational services when working with Lifetime Care participants...
Treatment and care to support recovery to work...
The important role GPs play in treating patients injured at work...
Information for new service providers...
This resource provides a series of questions to create alternative thoughts to reduce stress...
This resource provides the strategy of self-compassion to build internal resources to better manage stress...
This document explains the Cost of Claims report in more detail - including its purpose and key considerations...
2017 analysis highlights the performance of the manufacturing industry based on the high level divisions under the Insurance Premium Order...
Do you want to present to your team and discuss how you want to implement within your own business?...
Understanding injuries in manufacturing...
‘FACE COVID’ is a set of practical steps for responding effectively to the Corona crisis, using the principles of acceptance and commitment therapy (ACT)...
WIC code and premiums explained...
The data in the infographic shows industry insights for businesses with an icare policy and claims reported during the 2017-18 financial year, as at 30 June 2019...
Information about, and results from the Resilience in the workplace case study, aimed at improving workplace wellbeing for employers and employees...
Infographic to assist with workplace wellbeing and resilience...
This resource provides information on how to manage customer misbehaviour...
This resource provides information on how to look after yourself and better deal with stress...
This infographic provides tips on how to break down barriers for women in the construction industry...
Are you employees struggling to get a good nights sleep? Here you'll find things to do to help get a good night's sleep...
A guide to share with your employees to setup a sleep routine for a good night's sleep...
Help identify fatigue related issues to ensure a safe working environment for your employees. Here’s a checklist to assist you in asses if your employees are impacted by fatigue...
A fact sheet to help promote healthy sleep habits for your employees in your workplace...
Want to get a quick overview? Here’s the Summary version of the report...
The key changes to the pre-injury average weekly earnings of workers who were injured on or after 21 October 2019...
Don’t have time to watch our video or want to share with your team? Here’s the full report with all the steps...
The data in the infographic shows industry insights for businesses with an icare policy and claims reported during the 2017-18 financial year, as at 30 June 2019...
If you get injured at work, follow these steps to get the support you need and recover faster...
Before you lodge your claim, use this checklist to ensure your claim is lodged correctly...
A 12 week checklist for employers engaging workers following a psychological injury...
Every mind matters, the five ways to wellbeing are through connection, being active, taking notice, to keep learning and to give...
The data in the infographic shows industry insights for businesses with an icare policy and claims reported during the 2017-18 financial year, as at 30 June 2019...
Sleep is essential for our health and wellbeing. When we sleep, our brain and body recover and repair, preparing for the next day. Poor sleep can have negative effects in the workplace for tired...
The data in the infographic shows industry insights for businesses with an icare policy and claims reported during the 2017-18 financial year, as at 30 June 2019...
The TMF declaration process provides icare with the details of the assets and exposures that the Treasury Managed Fund (TMF) will be covering in any given financial year....
The TMF declaration process provides icare with the details of the assets and exposures that the Treasury Managed Fund (TMF) will be covering in any given financial year....
The TMF declaration process provides icare with the details of the assets and exposures that the Treasury Managed Fund (TMF) will be covering in any given financial year....
The Treasury Managed Fund (TMF) declaration process provides icare with the details of the assets and exposures that the TMF will be covering in any given financial year....
The TMF declaration process provides icare with the details of the assets and exposures that the Treasury Managed Fund (TMF) will be covering in any given financial year....
The TMF declaration process provides icare with the details of the assets and exposures that the Treasury Managed Fund (TMF) will be covering in any given financial year....
We’re changing the way people think about insurance and care. We also insure more than 284,000 NSW employers and their 3.4 million employees...
Changing the way people think about insurance and care services for the businesses, people and communities we protect...
icare produces a range of publications that demonstrates our values. Download our publications for more information...
Making the complex simple by improving our procurement practices...
Browse our forms and resources and download PDF documents specific to you...
Browse our forms and resources and download PDF documents specific to you...
John, a member of the Paralympian Speakers Program, returned to the police force serving for 44 year and he received the Australian Police Medal...
Ben, a member of the Paralympian Speakers Program, took up rowing after his accident and became the 2006 Australian Champion...
Joany, a member of the Paralympian Speakers program, was the first Australian female Para-snowboarder and competed in the Sochi Winter Paralympic Games...
Kahi, a member of the Paralympian Speakers Program, trains six days a week and represented Australia in weightlifting at the 2000 Sydney Paralympics...
Scott, a member of the Paralympian Speakers Program, won silver at the 2013 London Paralympic Games in the 100m race...
Brett, a member of the Paralympian Speakers Program, took up wheelchair basketball after his accident and became an Olympic Gold medalist...
Nigel, a member of the Paralympian Speakers Program, became a professional volleyballer after his accident and competed in the 2000 Sydney Paralympics...
Emerging sit-skier Sam Tait has been a member of the Paralympian Speakers Program from 2018...
Clint, is passionate about telling his story to raise awareness about the importance of training and being risk aware...
David lost his legs when he was hit by a car. He became a tennis champion, winning a gold medal at the 2000 Sydney Paralympics...
Use our complaints and feedback form to provide feedback or make a complaint...
If you're unhappy about an experience you've had with us, we want to hear about it...
We answer common questions about the NSW workers insurance scheme...
This Privacy Policy applies to all the publicly accessible pages on this website...
This page provides details of any public data breach notifications that icare has made under the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act)...
Welcome to the Social Connections Toolkit. Use this guide to help you to understand and initiate positive social connections - they keep us happier and healthier throughout our lives...
How can you foster social connections, help wellbeing and aid recovery?...
Welcome to the new world of work. We have developed five downloadable resources to help rebuild social connections in your workplace...
Looking after our wellbeing, and supporting our teams to do the same, can help to reduce stress. It’s also crucial in enabling us to still take calm and effective action in the midst of this global...
How can you improve your work culture through connection?...
This page is to help you understand how the NSW privacy legislation protects our customers' personal and health information and how icare meets its obligations in respect of this information...
Professor Neil Greenberg explains why social connections are important, and how employers can create workplace environments that promote positive social connections...
Service continuity throughout the COVID-19 pandemic...
Supporting CTP Care clients during the COVID-19 pandemic...
icare responds with frequently asked questions about the impact of coronavirus on the Home Builders Compensation Fund (HBCF)...
Information about how COVID-19 claims are assessed...
icare responds with frequently asked questions about the impact of coronavirus on injured workers...
Information for medical and health providers about coronavirus (COVID-19)...
Resources and tips for employers, workers and service providers...
Supporting Dust Diseases Care clients during the Coronavirus (COVID-19) pandemic...
Supporting Lifetime Care participants during the Coronavirus (COVID-19) pandemic...
As governments around the world move to contain the public health risk posed by COVID-19, many businesses have seen a sudden drop in demand for goods and services, and those providing non-essential...
Use this form to provide bank account details for your workers compensation claim reimbursements and payments...
Information on how to build an effective relationship with your injured worker’s GP, the role of the Nominated Treating Doctor (NTD) and how to best communicate with your NTD...
The 2017/18 annual report from the NSW Workers Compensation Independent Review Office raised a number of themes that relate to icare’s operations. For transparency icare is providing an update to...
icare Workers Insurance fact sheet on workplace rehabilitation...
The purpose of this fact sheet is to support employers' understanding of legal services in claims management...
Overview of wage information employers may need to provide for a worker's weekly payments (PIAWE) reassessment...
The checklist is designed to help employers with the Workers Compensation process...
Information for employers on how to set up weekly payments for injured workers...
DXC Injury Management Program...
This fact sheet is for Standard policy holders who are experience-rated (Average Performance Premium more than $30,000). It provides the formula and description for cost of claims for standard...
Loss Prevention and Recovery premium model application and renewal form...
icare Workers Compensation Insurance Claims Performance Adjustment (CPA) Rates 2023 to 2024...
The Loss Prevention and Recovery Model offers strong incentives to improve workplace safety and outcomes for injured workers by delivering more immediate financial rewards for effective loss...