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Risk Education eXpress

Choosing a service provider – CTP Care

Information for CTP Care clients on how to find a service provider, questions to ask them, and what to do if you're not happy with a service provider...

Feedback and complaints – CTP Care

We’re here to help and we value what you have to say about the quality of our CTP Care service...

CTP Care internal review process

Information about resolving treatment and care disputes for clients in CTP Care...

Injury claims for NSW government employees

Our providers manage property, general liability, motor, travel, financial loss and workers compensation claims for Government agencies and workers...

Application for internal review

Use this form if you are a CTP Care client, and you would like to request an internal review of a decision made by us...

Crisis support

Our communities can be devastated by crises such as bushfires, floods and COVID-19. When disasters strike, icare is available to support customers in need...

icare confirms refreshed panel of Treasury Managed Fund Workers Compensation Claim Service Providers

icare has appointed a new panel of Claims Service Providers for the Treasury Managed Fund, which provides insurance for over 379,000 injured workers and over 161,000 volunteers across NSW...

Your opportunity to meet with and hear the latest from icare

The mobile engagement team (MET) provide information, updates and tailored education on everything to do with icare, and the NSW workers compensation scheme...

Lodge a complaint or dispute

If you’re dissatisfied with a decision or the service received from icare HBCF or its scheme agents, you can make a complaint through applicable internal dispute resolution (review) processes...