Complaints and feedback: Lifetime Care participants and Workers Care workers
We’re here to help and value what you have to say. If we’ve exceeded your expectations, or we haven’t met them, we want to hear from you straight away...
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How to dispute a decision about your treatment and care needs
Information for icare lifetime care participants on how to resolve an issue if you are unhappy with a decision made about your treatment and care needs...
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How to lodge an eligibility dispute with Lifetime Care
If you’re not happy with a decision we’ve made about your eligibility, you have the right to dispute this decision, which will be resolved through a formal dispute process...
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Disputes about your treatment and care needs
As a CTP Care client, you have the right to disagree with any decision that we make about your treatment and care...
