Lodge a complaint or dispute
If you’re dissatisfied with a decision or the service received from icare HBCF or its scheme agents, you can make a complaint through applicable internal dispute resolution (review) processes...
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Customer complaints: Our commitment to you
If you’re unhappy with any aspect of your experience with icare, this is our promise to you...
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How to lodge a dispute about a decision on your workers compensation claim
Find out how to lodge a dispute about your workers compensation claim...
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Organisations involved in a workers compensation claim dispute
The organisations that govern workers insurance and the dispute processes...
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Legal costs for lodging a workers compensation dispute
Legal costs for workers insurance disputes and how you may get legal assistance...
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Review a benefit decision with icare Dust Diseases Care
If you’re not satisfied with a decision we’ve made, there are a range of options available to you to help initiate an internal review...
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Forms and resources for injured or ill people
Browse our forms and resources and download PDF documents specific to you...
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Claims management decision framework
The claims management decisions framework outlines decision responsibilities and accountabilities for appointed claims service providers and icare as the nominal insurer...
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Disputes and complaints
The period after a work-related injury or illness can be complex and challenging for both employers and workers. The uncertainty that can sometimes follow may lead to complaints and disputes...
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Disputes about your treatment and care needs
As a CTP Care client, you have the right to disagree with any decision that we make about your treatment and care...
