How to invoice Lifetime Care and Workers Care
We make direct payments to service providers for approved treatment, rehabilitation and care services.
Steps for how to invoice Lifetime Care and Workers Care
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Register your business details
We won't be able to process your tax invoice or make a payment to you unless you're registered in our system as a vendor, using the ABN that will be provided on the invoice.
Being a registered vendor provides your business with better protection against invoice manipulation and other malicious activity related to invoicing and payments.
Please use the Vendor business details form to provide us with your contact details. Within 24 business hours, you will receive an email from vendor.management@icare.nsw.gov.au containing the information we require to register your organisation as a vendor.
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Change of ABN
If you have a change of ABN, we will create a new Vendor record for you. Please use the Vendor business details form to provide us with the new ABN details.
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Change of other business details
To update your contact or banking details, please email the icare Vendor Management team at vendor.management@icare.nsw.gov.au
If you are updating banking details we may call you by phone, to verify the changes.
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Prepare your tax invoice
You should only submit your tax invoice after services have been provided.
Your tax invoice must meet the Australian Tax Office, and Lifetime Care or Workers Care requirements. If the invoice is for Workers Care it must also meet the State Insurance Regulatory Authority (SIRA) invoicing requirements.
We've listed these requirements and provided examples in our information sheets Invoicing requirements - Lifetime Care and Invoicing requirements - Workers Care.
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Submit your tax invoice
Please separate tax invoices from reports.
Submit tax invoices to: careap@icare.nsw.gov.au
Submit reports to: care-requests@icare.nsw.gov.au
Post:
Lifetime Care | Workers Care
GPO Box 4052
Sydney NSW 2001
Terms of payment
Our standard payment terms are payment within 30 days of receipt of a correctly rendered tax invoice. If any information is missing, we'll send it back to you.
We'll pay you by electronic funds transfer.
Key contacts
The Care Finance team can respond to invoice enquiries and accounts payable. Please contact them via:
Email: carefinance@icare.nsw.gov.au
Phone: 1300 416 829
