Equipment requests

Information for service providers working with Lifetime Care and Workers Care on requesting equipment, otherwise known as assistive technology (AT).

icare uses NSW HealthShare contracts for most disability and healthcare equipment for hire and purchase by icare for people in Lifetime Care and the Workers Care Program.

For information on types of equipment and suppliers on the HealthShare NSW contracts visit the Equipment contracts page.

If you are prescribing equipment for people in Lifetime Care and the Workers Care Program and want copies of the contract product lists please email equipment.care@icare.nsw.gov.au for further information.

Prescriber guidelines

Refer to the guidelines for prescribers to determine if you meet the required qualifications and experience for the type (Group) of equipment you're looking to prescribe:

How to request equipment

There are 4 different ways you can request equipment for a person depending on the type and cost of the equipment and the level of risk:

  1. Equipment supplier portals
  2. EasyOrder
  3. Fast Track
  4. Equipment Request Form (ERF).

For guidance on which process to use, view the Guide to requesting assistive technology (PDF, 0.04MB) and refer to the information below. If you require further assistance, contact the person's case manager or icare contact.

  • Equipment supplier portals

    Portals are available for 2 of the contract suppliers:

    1. Aidacare
    2. Independent Living Specialists

    You can use these portals to place orders and get quotes.

    Register to use the portals using the links above or contact the providers directly via phone or email to find out more.

  • EasyOrder

    EasyOrder can be used for products not available from the Equipment supplier portals.

    Visit the EasyOrder page to find out:

    • how to order access EasyOrder
    • equipment available through EasyOrder
    • equipment not available through EasyOrder.
  • Fast Track

    icare has a 'Fast Track' approval process for selected simple and low risk requests for Lifetime Care participants and workers in the Workers Care program.

    The aim of this process is to reduce the time and effort for service providers in requesting these services, and for icare in making and communicating decisions.

    As part of this 'Fast Track' process, you can request some low risk equipment with a quote via email or phone call to the person's icare contact.

    Download the Fast Track Information Sheet (PDF 0.11MB)

  • Equipment Request Form

    The Equipment Request Form (ERF) can be used to request equipment (excluding continence or consumable products) considered to be Group 2 or 3 equipment according to the Guidelines for prescribers.

    Equipment Request Form (Word, 0.2 MB)

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