Equipment repairs and maintenance
Information for service providers working with Lifetime Care and Workers Care on requesting repairs or maintenance of equipment, otherwise known as assistive technology (AT).
For information on what types of equipment the Equipment contracts will service and the service delivery principles, visit the Equipment contracts page.
Requesting approval for equipment repairs or maintenance
You can request repairs or maintenance using 2 different ways:
- as a Fast Track (PDF 0.06MB) request; or
- with the person's My Plan under routine services.
If you are requesting repairs and maintenance you will need to provide a quote from the provider with the request or My Plan.
Maintenance packages can be purchased from HealthShare NSW contract suppliers when a product is purchased. This can be added to the quote when the quote is requested from the HealthShare NSW contract supplier.
Repairs can be requested from HealthShare NSW contract suppliers where the supplier sells the product. The HealthShare contract number should be referenced when requesting quotes for repairs and maintenance services.
For repairs on products not available on the contracts, contact the original supplier for a quote.
Ordering approved repairs or maintenance
Once maintenance or a repair is approved by icare, you can request a service by contacting the provider directly.
Please phone or email the person’s icare contact if you're unsure if maintenance has been approved.
Equipment log
The Equipment Log can be completed by the person or their service provider and submitted with a request for equipment maintenance.
This log captures information about:
- equipment currently being used by the participant or worker
- equipment that requires ongoing maintenance
- equipment that is no longer needed and is to be removed.
The log advises icare what equipment requires a maintenance schedule to be developed and plans for removing or relocating unused equipment.
