icare's Proactive Payment Program
icare is working with Service NSW to process proactive payments securely and efficiently for injured workers who may be affected by underpayment.
Registrations for the proactive payments program have closed
If you need a reassessment or have a question about the weekly benefits reassessment process, you can read our fact sheet.
About the proactive payments program
PIAWE (Pre-Injury Average Weekly Earnings) is the weekly average of a worker's gross earnings over the 52 weeks prior to their date of injury.
The determination of PIAWE is used to calculate the amount of weekly payments made to a person for a work-related injury while they are unable to work, as part of their worker's compensation claim in NSW.
To address possible underpayments on icare claims from October 2012 to October 2019, icare engaged with Service NSW to implement a proactive payments program inviting eligible customers to register for a payment.
Online registrations closed on 31 January 2023.
What you can do now
If you have an icare claim and received an email to register in the proactive payments program, you can either:
- find out about your completed application by following the instructions you received from Service NSW on the progress of your application
- request a PIAWE reassessment by completing the registration form.
Questions about the payment
If you have any questions on the progress of a completed application, call (02) 7201 5228.
Requesting a reassessment
You have the right to ask for an individual PIAWE reassessment even if you accepted an offer under the icare proactive payments program.
Read our fact sheet to find out more about the PIAWE reassessment process.
Privacy and security concerns for our customers
Data shared between icare and Service NSW
The Privacy Commissioner has issued a Public Interest Direction to permit the use of personal information held by Service NSW (MyServiceNSW Account details) in data matching with personal information provided by icare to obtain email addresses for eligible workers.
The Direction has been made to assist with:
- contacting eligible workers by email and notifying them of the proactive payment program
- making payments to eligible workers.
You can read the full Service NSW and icare Public Interest Direction on the Information and Privacy Commission NSW (IPC) website.
How to check whether an email is a scam
To help protect your identity and stay safe online, check the communications you receive from Service NSW on behalf of icare match the description below:
- Service NSW will only send emails to you at the address you have registered with your insurer, or the email address associated with your MyServiceNSW Account.
- The icare Proactive Payment Program offer relates to a workplace injury that you notified your insurer of on or after 1 October 2012 for an injury suffered before 21 October 2019.
- Emails from Service NSW will only ask you to reply with your personal information if we require additional material after an application has been submitted.
Visit the Service NSW cyber security, identity theft and scams page for more tips on how to stay safe online.
Read the Proactive Payment Program's privacy statement for details on how your private information will be handled.
