Customer Advocate
Your Customer Advocate is here to be your voice within icare, helping deliver fair customer outcomes for you, our customer...
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Publications
icare produces a range of publications that demonstrates our values. Download our publications for more information...
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icare Lifetime Care advisory groups
Lifetime Care works with a number of advisory groups to facilitate ongoing feedback and community discussion about the Lifetime Care and Support Scheme...
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icare customer experience
We use a range of metrics, including Customer Satisfaction (CSAT), to understand how we can improve our customer experience...
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Our strategy
Our focus is on building on the strong foundations we established by redesigning what we do and how we do it to put our customers at the centre. Our purpose is to protect, insure and care for the...
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Joany Badenhorst
Joany, a member of the Paralympian Speakers program, was the first Australian female Para-snowboarder and competed in the Sochi Winter Paralympic Games...
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Shine Magazine Winter 2021 edition out now
Shine is produced for participants of Lifetime Care and the Workers Care Program. Through sharing personal stories in their own voice, others are able learn about life after a severe motor accident or...
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Jarrod's story: Always looking forward
Jarrod is a high-spirited young man with big goals...
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Jess' story: sister, daughter, young carer, her own person
When Jess's brother broke his back in a car accident it changed her life too. She has written her own honest and emotional account of being the sibling of an accident survivor...
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Luke's story: from crash survivor to community activist
Luke almost lost his life in a motorbike accident. While still dealing with the injury to his brain, the 38-year-old has become increasingly active as a community mental health advocate. Luke is a...
