1. Fourth quarterly update of icare's Improvement Program released

    News

    This update sets out Promontory Australia's observations on icare's progress in addressing the McDougall and GAC Recommendations during the period from 1 August 2022 to 31 October 2022...

  2. Third quarterly update of icare's Improvement Program released

    News

    This update sets out Promontory Australia's observations on icare's progress in addressing the McDougall and GAC Recommendations during the period from 1 May 2022 to 31 July 2022...

  3. Launch of CTP Care

    News

    Today the NSW Government launched CTP Care, a program created under reforms to the NSW Compulsory Third Party (CTP) insurance scheme to provide long-term treatment and care for people injured on NSW...

  4. How to invoice CTP Care

    Information

    We make payments directly to service providers for approved treatment and care services...

  5. Our strategy

    Information

    Our focus is on building on the strong foundations we established by redesigning what we do and how we do it to put our customers at the centre. Our purpose is to protect, insure and care for the...

  6. Building Capability and Safeguarding Policy

    Policies PDF [0.3 MB]

    This policy outlines icare’s approach to building capability, risk enablement, and safeguarding for people in Lifetime Care, Workers Care, CTP Care and Dust Diseases Care...

  7. Guidelines and legislation

    Information

    CTP Care pays for treatment and care if you have a long-term injury caused by a motor accident in NSW and have an accepted claim with a CTP insurer...

  8. Access to information

    Information

    A wide variety of information is available for the public to access. Details of how to access that information is listed on this page...

  9. Choosing a service provider – CTP Care

    Information PDF [0.2 MB]

    Information for CTP Care clients on how to find a service provider, questions to ask them, and what to do if you're not happy with a service provider...

  10. Feedback and complaints – CTP Care

    Information PDF [0.2 MB]

    We’re here to help and we value what you have to say about the quality of our CTP Care service...