Customer Advocate
Your Customer Advocate is here to be your voice within icare, helping deliver fair customer outcomes for you, our customer...
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icare customer experience
We use a range of metrics, including Customer Satisfaction (CSAT), to understand how we can improve our customer experience...
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Feedback and complaints: CTP Care
If you're unhappy about something or wish to make a complaint, talk to your CTP Care contact. They may be able to rectify your concerns immediately...
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Disputes about your treatment and care needs
As a CTP Care client, you have the right to disagree with any decision that we make about your treatment and care...
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Complaints and feedback: CTP Care clients
At CTP Care we’re here to help and we value what you have to say about the quality of our service. If we’ve exceeded your expectations, or we haven’t met them, please contact us straight away...
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Fourth Quarterly Update on iCare's Improvement Program
This update sets out Promontory Australia's observations on icare's progress in addressing the McDougall and GAC Recommendations during the period from 1 August 2022 to 31 October 2022...
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Promontory – Fourth Quarterly Update on icare's Improvement Program
This update sets out Promontory Australia's observations on icare's progress in addressing the McDougall and GAC Recommendations during the period from 1 August 2022 to 31 October 2022...
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Mark Goodsell appointed to icare Board
icare Chair John Robertson has announced the appointment of Mr Mark Goodsell to the icare Board, following the retirement of Ms Lisa McIntyre as a non-executive director...
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CTP Care COVID-19 information for service providers
Service continuity throughout the COVID-19 pandemic...
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Lifetime Care and Workers Care coronavirus (COVID-19) information for service providers
Advice regarding telehealth service provision by case managers, care needs assessors and allied health practitioners working with icare participants and workers...
