CTP Care is here to support you
General information about what you can expect as a CTP Care client...
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Choosing a service provider – CTP Care
Information for CTP Care clients on how to find a service provider, questions to ask them, and what to do if you're not happy with a service provider...
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Privacy principles – CTP Care
Information for clients in CTP Care on how we collect, store, use and disclose your personal health information...
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CTP Care internal review process
Information about resolving treatment and care disputes for clients in CTP Care...
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Feedback and complaints – CTP Care
We’re here to help and we value what you have to say about the quality of our CTP Care service...
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Our story
We’re changing the way people think about insurance and care. We also insure more than 284,000 NSW employers and their 3.4 million employees...
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Our commitment to you
Changing the way people think about insurance and care services for the businesses, people and communities we protect...
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Customer Advocate
Your Customer Advocate is here to be your voice within icare, helping deliver fair customer outcomes for you, our customer...
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Publications
icare produces a range of publications that demonstrates our values. Download our publications for more information...
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icare customer experience
We use a range of metrics, including Customer Satisfaction (CSAT), to understand how we can improve our customer experience...
