1. How to make a claim for a new psychological injury in the construction industry

    Information

    Psychological injury claims can be more complex to manage than physical injuries or illness because the symptoms can vary between individuals and can be harder to notice...

  2. Workers insurance payments for your employees

    Information

    Information for employers on their role in payments for their injured workers...

  3. Pre injury average weekly earnings

    Forms PDF [0.3 MB]

  4. New Claims Model – Provider FAQ

    Information PDF [1.6 MB]

    An information pack for providers with frequently asked questions (FAQs) about the changes to claims management...

  5. New Claims Model – Employer FAQ

    Information PDF [1 MB]

    An information pack for employers with frequently asked questions (FAQs) about the changes to claims management...

  6. New Claims Model – Broker FAQ

    Information PDF [1.1 MB]

    An information pack for brokers with frequently asked questions (FAQs) about the changes to claims management...

  7. Claims Management Service Model - Infographic

    Tools PDF [51 KB]

    icare's customer-centric claims service model illustrates the triaging logic and services, as we as the role of technology in the claims lifecycle...

  8. HIH/FAI Rescue Package

    Information

    After the collapse of HIH Insurance in 2001, the NSW Government established a rescue package for affected homeowners...

  9. Statement on Elderton Homes

    Forms

    Learn about the home building compensation fund and how we’re here to care for homeowners in NSW...

  10. How we care for homeowners

    Information

    Learn about the home building compensation fund and how we’re here to care for homeowners in NSW...