icare Annual Report 2020-21
This volume reports on the operations and performance of icare and its related entities for period 1 July 2020 to 30 June 2021...
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icare Financials 2017-18
This volume provides full financial statements for the period of 1 July 2017 to 30 June 2018...
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icare Annual Report Financials 2020-21
This volume provides full financial statements for the period of 1 July 2020 to 30 June 2021...
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Customer Advocate
Your Customer Advocate is here to be your voice within icare, helping deliver fair customer outcomes for you, our customer...
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icare customer experience
We use a range of metrics, including Customer Satisfaction (CSAT), to understand how we can improve our customer experience...
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Feedback and complaints: Home Building Compensation Fund
If you're unhappy about something or wish to make a complaint, talk to your Home Building Compensation Fund contact. They may be able to rectify your concerns immediately...
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HIH/FAI Rescue Package
After the collapse of HIH Insurance in 2001, the NSW Government established a rescue package for affected homeowners...
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How we care for homeowners
Learn about the home building compensation fund and how we’re here to care for homeowners in NSW...
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Certificates register
Search the HBCF certificates of insurance online. How to use the register and what you should check to ensure you are covered...
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Apply for a Certificate of Insurance
How and when builders should make an application for a hbcf certificate of insurance...
