1. Information on COVID-19 for icare customers

    Information

    icare is committed to ensuring our services continue to support our customers throughout and beyond the COVID-19 pandemic...

  2. Agency Information Guide

    Information PDF [0.5 MB]

    The Government Information (Public Access) Act 2009 (NSW) (the GIPA Act) provides members of the public with a right of access to government information. This Agency Information Guide (AIG) has been...

  3. General Lines and HBCF Claims Service Provider Contract - Executed- Redacted

    Information PDF [2.9 MB]

    General Lines and HBCF Claim Service Provider Formal Instrument Agreement...

  4. Independent review of icare's Improvement Program

    Reports PDF [0.5 MB]

    Interim Establishment Report detailing the progress in addressing the McDougall and GAC recommendations prepared by Promontory Australia...

  5. icare response to Law and Justice Committee dated 30 November 2021

    Reports PDF [0.6 MB]

    Update in response to recommendation 7 standing committee on law and justice report...

  6. Our story

    Information

    We’re changing the way people think about insurance and care. We also insure more than 284,000 NSW employers and their 3.4 million employees...

  7. Our commitment to you

    Information

    Changing the way people think about insurance and care services for the businesses, people and communities we protect...

  8. Publications

    Information

    icare produces a range of publications that demonstrates our values. Download our publications for more information...

  9. Forms and resources for builders and homeowners

    Tools

    Browse our forms and resources and download PDF documents specific to you...

  10. Feedback and complaints

    Information

    If you're unhappy about an experience you've had with us, we want to hear about it...